TEST ANNOUNCEMENT 2012-099

REVISED DATE – NOVEMBER 12, 2015    

CLOSING DATE – OPEN CONTINUOUSLY

 

 

COMMONWEALTH OF PENNSYLVANIA

STATE CIVIL SERVICE COMMISSION

 

EXAMINATION ANNOUNCEMENT FOR

 

INCOME MAINTENANCE CASEWORKER

 

Job Title

Job Code

Pay Schedule and Range

INCOME MAINTENANCE CASEWORKER

44720

ST06

 

VETERANS

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences for veterans, visit the Commission’s website, Job Seekers page, for Veterans; visit one of our offices; or contact us at ra-cs-vetpreference@pa.gov.

 

Job Locations

 

·         Positions located in County Assistance Offices, Processing Centers, and Customer Service Centers throughout the Commonwealth

·         Employment and promotion lists will be established and may be used to fill future vacancies

 

Type of Work

 

·         Full-time employment

·         Must be willing to:

o    Meet high performance standards for technical accuracy

o    Plan, organize, and manage large caseloads to ensure timely eligibility determination and ongoing case management

o    Analyze public assistance applicant information to determine eligibility for benefits

o    Gather information via telephone, mail, or in person from clients applying for financial and other assistance

o    Operate computer and imaging equipment to retrieve, attach or enter data into electronic case records

o    Interact with clients in situations or settings that may be stressful, including conducting group workshops

o    Develop individual plans for self-sufficiency

·         Must participate in and successfully complete structured classroom and on-the-job training

 

Job Duties

 

·         Determine if applicants meet the eligibility requirements for public assistance programs

·         Interview persons applying for public assistance programs

·         Aide clients in identifying and removing barriers to financial self-sufficiency

·         Make referrals to appropriate services

·         Volume of work is high and demanding, performed under close supervision, and evaluated through the training program

 

Qualifications

 

·         Must meet PA residency requirement

·         Click here and scroll to bottom for the Minimum Experience and Training Requirements

·         Testing occurs before qualifications review.  Must meet requirements to receive score 

·         You may take the test if you have completed 90 or more credit hours and expect to receive a Bachelor’s Degree before start of your employment

·         Must be able to perform essential job functions

 

Examination Information

 

·         3 1/2 hr. maximum computerized multiple choice exam

·         May retest 6 months after date of last exam

·         Written notice of test results provided

·         Only most recent exam score is counted

Test Subject Areas:

Interpreting Policies, Rules, and

  Regulations

25

Benefit Computations

15

Interactive Client Interviewing/

  Client Referrals

25

Interpersonal Relationships

20

Written Expression

15

Total Questions

100

How to Apply

and Schedule

 

·         Complete online application by clicking here or visiting www.scsc.pa.gov, Job Seekers page

·         Must pre-schedule test date and time.  If schedule is full, walk-in testing may be available

 

Examination Location

 

 

·         Click here to view testing locations

Contact Information

 

Information or questions regarding employment, contact:

 

Pennsylvania Department of Human Services, Bureau of Human Resources, Health and Welfare Building – Room 106, P.O. Box 2675, Harrisburg, PA 17105-2675; Telephone:  (717) 787-5068; Internet:  www.dhs.pa.gov; E-mail:  ra-pwhdqpostings@pa.gov

 

Further information on testing, assistance for persons with disabilities, veterans’ preference, and other items can be obtained from:

 

Harrisburg:  2nd Level, Strawberry Sq. Complex, 320 Market St., P.O. Box 569, Hbg., 17108-0569; Telephone (717) 783-3058

 

Philadelphia:  110 North 8th St., Suite 503, Phila., 19107; Telephone (215) 560-2253

 

Pittsburgh:  411 Seventh Ave., Room 410, Pgh., 15219; Telephone (412) 565-7666

 

Internetwww.scsc.pa.gov

 

PA CareerLink offices

 

THE COMMONWEALTH IS AN EQUAL OPPORTUNITY EMPLOYER