You must submit Application Supplement No. 2010-136-1 with your online or paper application.

TEST ANNOUNCEMENT NUMBER 2010-136 ISSUED  SEPTEMBER 22, 2010

Commonwealth of Pennsylvania

State Civil Service Commission

Examinations

for

QUALITY ASSURANCE/RISK MANAGEMENT PERSONNEL

COMPLETING THE APPLICATION SUPPLEMENT IS THE TEST.

Exam No.	Job Titles	Job Codes	Pay Schedule and Range
1.	Quality Assurance/Risk Management Specialist	43393	MA07
2.	Quality Assurance/Risk Management Coordinator	43392	MA08
3.	Quality Assurance/Risk Management Director	43389	MA09

When completing your application, please make sure you apply for all job titles for which you want to be tested.  You will NOT be permitted to add job titles after you test.

APPLICATIONS WILL BE ACCEPTED UNTIL FURTHER NOTICE.

NATURE OF WORK

You will be performing professional work in a state mental health hospital/mental retardation center/long term care facility monitoring and evaluating the appropriateness and quality of resident care.  You will interpret regulations, prepare for licensing surveys, participate in the development and improvement of a quality assurance program, chair the quality assurance/risk management committee and develop reports.  You also will provide guidance and technical assistance to interdisciplinary clinical and non-clinical staff.  Quality Assurance/Risk Management Directors oversee the work of an integrated, interdisciplinary, professional staff tasked with monitoring and evaluating a QA/RM support program and work with a high degree of independence under the general supervision of a facility administrator.

JOB REQUIREMENTS

Please make sure you meet all requirements.  If after reading the requirements you are not sure you qualify, contact one of the Commission's offices listed at the end of this announcement.

You must be a Pennsylvania resident, of good moral character and able to perform the essential functions of the job.

For positions with the Pennsylvania Departments of Military and Veterans Affairs and Public Welfare:

All of the positions in these job titles come under the provisions of the Older Adults Protective Services Act.  If you are a final candidate for one of these positions, you will have to obtain a report of criminal record information from the Pennsylvania State Police or a statement that the State Police Central Repository contains no information relating to you.  If your background is unacceptable, you will be disqualified for employment in such positions.  You will receive information about this requirement and how to obtain the required reports at the time you are being considered for employment.

Minimum Requirements

Quality Assurance/Risk Management Specialist (43393)

Two years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor’s degree; OR 2 years of clinical experience in a human services agency, including 1 year of administrative, evaluative or consultative experience in a health care program; and a bachelor’s degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field; OR an equivalent combination of experience and training.

Quality Assurance/Risk Management Coordinator (43392)

One year as a Quality Assurance/Risk Management Specialist; OR 3 years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor’s degree; OR 3 years of clinical experience in a human services agency, including 2 years of administrative, evaluative, consultative or supervisory work in a health care program; and a bachelor’s degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field; OR an equivalent combination of experience and training.

Quality Assurance/Risk Management Director (43389)

One year of experience as a Quality Assurance/Risk Management Coordinator; OR 2 years of experience as a Quality Assurance/Risk Management Specialist; OR 4 years of professional experience as a member of a multi-disciplinary treatment team in a public or private health care facility, and a bachelor’s degree; OR 4 years of clinical experience in a human services agency, including 3 years of professional, evaluative, consultative, or supervisory work in a health care program, and a bachelor’s degree; OR an equivalent combination of experience and training which includes 4 years of professional, evaluative, consultative or supervisory work in a health care program.

Clarification of Requirements

You may substitute related education for the required experience or appropriate experience for the required education.  Unrelated experience or education will not be accepted.

JOB OPPORTUNITIES

EQUAL OPPORTUNITY EMPLOYER

There are 6 filled Quality Assurance/Risk Management Coordinator positions in the Pennsylvania Department of Military and Veterans Affairs (1 in Allegheny County, 1 in Blair County, 1 in Chester County, 1 in Erie County, 1 in Lackawanna County and 1 in Philadelphia County).  1 or 2 vacancies are anticipated annually in the Pennsylvania Department of Military and Veterans Affairs.

There are 8 filled Quality Assurance/Risk Management Specialists; 11 filled Quality Assurance/Risk Management Coordinators and 14 filled Quality Assurance/Risk Management Director positions located at state hospitals and centers in the Pennsylvania Department of Public Welfare throughout the Commonwealth.  Approximately 1-2 vacancies occur at each level annually.

For the most recent information on job opportunities contact:

Pennsylvania Department of Military and Veterans Affairs, Bureau of Human Resources, Fort Indiantown Gap, Annville, Pennsylvania 17003-5002, Telephone:  (717) 861-6993, Internet:  www.dmva.state.pa.us, Email:  ra-dmva-jobs@state.pa.us,

OR

Pennsylvania Department of Public Welfare, Bureau of Human Resources, Health and Welfare Building – Room 106, P.O. Box 2675, Harrisburg, Pennsylvania 17105-2675, Telephone:  (717) 787-5068, Internet:  www.dpw.state.pa.us, Email:  ra-pwhdqpostings@pa.gov

TESTING

You will be rated on your experience and training.  Your score will be based on information you report on your application and application supplement.

You must provide complete and accurate information.  Failure to do so may delay the processing of your application, or result in a lower-than-deserved score or disqualification.

If you take the test and want to take it again, you may be retested after 6 months from the date of your "Notice of Examination Results."  A new application and application supplement are required for a retest.

If your name is on an eligible list for these job titles and you take this test, your most recent examination result will be the only one counted.

TEST RESULTS

Employment and promotion lists will be established.  You will be notified in writing of your test results.

HOW TO APPLY

You may complete your application and Application Supplement No. 2010-136-1 online at www.scsc.state.pa.us or submit your completed paper application and paper application supplement to:

State Civil Service Commission

ATTN:  Applications

P.O. Box 569

Harrisburg, PA  17108-0569

Applications, Application Supplement No. 2010-136-1 and further information can be obtained from:

1.	State Civil Service Commission:
	Harrisburg:  2nd Level, Strawberry Sq. Complex, 320 Market St., P.O.
	Box 569, Hbg., 17108-0569; Telephone (Voice) (717) 783-3058, Text
	Telephone (Deaf/Hard-of-Hearing callers only) (717) 772-2685
	Philadelphia:  110 North 8th St., Suite 503, Phila., 19107; Telephone
	(Voice) (215) 560-2253, Text Telephone (Deaf/Hard-of-Hearing
	callers only) (215) 560-4367
	Pittsburgh:  411 Seventh Ave., Room 410, Pgh., 15219; Telephone
	(Voice) (412) 565-7666, Text Telephone (Deaf/Hard-of-Hearing
	callers only) (412) 565-2484
	Internet:  www.scsc.state.pa.us
2.	PA CareerLink offices
3.	The Human Resources Offices listed under the "JOB OPPORTUNITIES" section of this announcement

For further information on testing, assistance for persons with disabilities, veterans' preference and other items, refer to the instructions provided with the "Application for Employment/Promotion."