You must submit Application Supplement No. 2011-089-1 with your online or paper application.

TEST ANNOUNCEMENT

NUMBER 2011-089

ISSUED  DECEMBER 14, 2011

REVISED MAY 15, 2013

 

Commonwealth of Pennsylvania

State Civil Service Commission

 

Examinations

 

for

 

HUMAN SERVICES PROGRAM REPRESENTATIVES

 

Completing the Application Supplement is the test.

 

Exam

No.

 

Job Titles

Job

Codes

Pay Schedule

and Range

1.

Human Services Program Representative 1

41730

MA08

2.

Human Services Program Representative 2

41740

MA09

 

When completing your application, please make sure you apply for all job titles for which you want to be tested.  You will NOT be permitted to add job titles after you test.

 

APPLICATIONS WILL BE ACCEPTED UNTIL FURTHER NOTICE.

 

VETERANS:  Pennsylvania law (51 Pa.C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences and opportunities for veterans, visit the Commission’s website, Job Seekers page, for Veterans; visit one of our offices; or call our veterans information line, (717) 787-6039. 

 

NATURE OF WORK

 

You will consult with state, county, private, and community-based programs and facilities in the fields of mental health and substance abuse; developmental disabilities; juvenile justice; autism; children, youth and families; child development and early learning to improve operations and regulatory compliance.  You will ensure that program services are implemented in compliance with state standards, departmental rules and regulations, and legal requirements.  You will conduct site visits to review human services program operations through the review and analysis of reports, records and information on program services and supports provided to individuals and their families.  You will respond to consumer and family inquiries, complaints, and concerns, and investigate incident reports.  You will work within an assigned geographical region.  You will also prepare reports, conduct research, and analyze and interpret data.  Human Services Program Representatives 2 will supervise the analysis and evaluation of human services provider operations such as case management and family support services.

 

JOB REQUIREMENTS

 

Please make sure you meet all requirements.  If after reading the requirements you are not sure you qualify, contact one of the Commission’s offices listed at the end of this announcement for guidance.

 

For some jobs, offers of employment will be made only if you are willing to travel.  Travel expenses will be paid.

 

You are subject to Pennsylvania residency requirements and must be able to perform the essential functions of the job.  Visit the Commission’s website, Job Seekers page, for PA Residency Information.

 

Minimum Requirements

 

Human Services Program Representative 1

Three years of professional experience in human services program development performing program cost projections; program planning; program evaluation; case management services; or program monitoring/quality assurance activities including one year in an administrative or advisory capacity; and a bachelor’s degree; OR an equivalent combination of professional experience and training, which includes 1 year in an administrative or advisory capacity in human services program development performing program cost projections; program planning; program evaluation; case management services; or program monitoring/quality assurance activities.

 

Human Services Program Representative 2

One year as a Human Services Program Representative 1; OR 4 years of professional experience in human services program development performing program cost projections; program planning; program evaluation; case management services; or program monitoring/quality assurance activities, including 2 years in an administrative or advisory capacity; and a bachelor's degree; OR an equivalent combination of professional experience and training, including 2 years in an administrative or advisory capacity in human services program development performing program cost projections; program planning; program evaluation; case management services; or program monitoring/quality assurance activities.

 

JOB OPPORTUNITIES

 

EQUAL OPPORTUNITY EMPLOYER

 

There are 165 Human Services Program Representative 1 positions and 45 Human Services Program Representative 2 positions.  These positions are located in Pennsylvania Department of Public Welfare offices throughout the state.  Approximately 30% of the positions are located in Dauphin County.  Approximately 10-15 hires are made annually.

 

Additional opportunities may occur due to normal turnover from retirements, promotions, transfers, resignations and so forth.

 

For the most recent information on job opportunities contact the Pennsylvania Department of Public Welfare, Bureau of Human Resources, Health and Welfare Building – Room 106, P.O. Box 2675, Harrisburg, Pennsylvania 17105-2675; Telephone:  (717) 787-5068, Internet:  www.dpw.state.pa.us, Email:  ra-pwhdqpostings@pa.gov

 

TESTING

 

You will be rated on your experience and training.  Your score will be based on information you report on your application and application supplement.

 

You must provide complete and accurate information.  Failure to do so may delay the processing of your application, or result in a lower-than-deserved score or disqualification.

 

If you take the test and want to take it again, you may be retested after 6 months from the date of your application.  A new application and application supplement are required for a retest.

 

TEST RESULTS

 

Employment and promotion lists will be established.  You will be notified in writing of your test results.

 

HOW TO APPLY

 

You may complete your application and Application Supplement No. 2011-089-1 online at www.scsc.state.pa.us or submit your completed paper application and paper application supplement to:

 

 

State Civil Service Commission

ATTN:  Applications

P.O. Box 569

Harrisburg, PA  17108-0569

 

 

If you have graduate education, online and paper applications both require submission of a copy of your transcripts at the time of application.  Unofficial transcripts are acceptable.  Enter your name and Social Security Number at the top of the transcripts.  Send by e-mail to RA-cs-transcripts@pa.gov or fax to (717) 787-8650 or mail to the above address.

 

Applications, Application Supplement No. 2011-089-1 and further information can be obtained from:

 

1.

State Civil Service Commission:

 

 

 

Harrisburg:  2nd Level, Strawberry Sq. Complex, 320 Market St., P.O.

 

Box 569, Hbg., 17108-0569; Telephone (Voice) (717) 783-3058, Text

 

Telephone (Deaf/Hard-of-Hearing callers only) (717) 772-2685

 

 

 

Philadelphia:  110 North 8th St., Suite 503, Phila., 19107; Telephone

 

(Voice) (215) 560-2253, Text Telephone (Deaf/Hard-of-Hearing

 

callers only) (215) 560-4367

 

 

 

Pittsburgh:  411 Seventh Ave., Room 410, Pgh., 15219; Telephone

 

(Voice) (412) 565-7666, Text Telephone (Deaf/Hard-of-Hearing

 

callers only) (412) 565-2484

 

 

 

Internet:  www.scsc.state.pa.us

 

 

2.

PA CareerLink offices

 

 

3.

The Human Resources office listed under the "JOB OPPORTUNITIES" section of this announcement

 

For further information on testing, assistance for persons with disabilities, veterans' preference and other items, refer to the instructions provided with the "Application for Employment/Promotion."