Custom Reports FAQ's



  • Will custom reports be an additional cost to VSPs?

    There are 5 customized reports as part of ETO—PCAR monthly report, PCADV monthly report, VOCA annual report, DPW 652 Report and the ESQ-LF. If a victim service program would like another custom report either the program will need to create the report or Social Solutions can create it. There may be additional costs associated with creating the custom report if Social Solutions is involved.

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  • Can a custom report include staff time sheets?

    There is something set up in ETO that can calculate a staff person’s time on various “efforts”. A report can be run on each staff person’s efforts for that day and week, etc.

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  • Will users need Excel knowledge/experience to use custom reports?

    No. Users will not need Excel knowledge/experience because the custom reports will be designed to provide output in a format that can be easily understood.

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  • Are the pie charts that were shown during the WebEx automatically generated, or will we need to create queries to create those charts?

    Pie charts are from a standard, canned ETO report, so no, you will not have to create queries.

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  • Will we be able to generate letters to the clients based on info we enter into the system?

    You would be able to export data from ETO in an Excel format that could then be used as a data source in a mail merge.

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  • If we use the client data management system, will we be able to run a report of the average number of counseling sessions clients receive per year, or as a total per client, or an average across all clients receiving that service?

    Yes, if ETO is capturing the number of counseling session provided, etc., you will be able to report on these statistics. It may require the user (or someone else) to create a custom query/report.

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  • Does ETO capture community education and training data?

    Because both PCAR and PCADV require programs to track and report this information, ETO will be configured to capture this data.

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  • Will we be able to generate standardized United Way statistical reports from this system?

    Since United Way reports are outside the scope of this project, either the victim service program will need to create the report or Social Solutions can create it. There may be additional costs associated with creating the custom report if Social Solutions is involved.

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  • Are RASA reports included in the system yet?

    No, not at this time. ETO is not being configured to include the RASA report. The RASA report is not included in the scope of this project, so it would cost an agency money to request Social Solutions to configure this custom report.

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  • Does ETO already have a report template for the OVWA Recovery Act Grant for Transitional Housing Programs or will that be a report the agency will create? This is out of curiosity as I know other recipients of this grant have Social Solutions?

    That is something to definitely look into. Social Solutions has reached out to their Professional Services Department to see if this type of reporting has been completed.

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  • Will ETO produce the Muskie Report required for the STOP Violence Against Women Act grants?

    STOP is not one of the custom reports included at this time, just VOCA, PCAR, and PCADV reports.

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  • Perhaps programs who get STOP funding can get together and share the cost of getting a customized add on for a STOP report...?

    Very possible. We will need to have a conversation with Social Solutions as ETO is being configured to get an estimate of the cost associated with developing this custom report.

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