PA SAVIN FAQ's



  • 1. What is SAVIN?
    SAVIN stands for Statewide Automated Victim Information and Notification. PA SAVIN is an automated service that lets you track the custody status of offenders in county jails, state prisons, or on state parole. By calling the toll-free number 1-866-847-1298 or visiting www.pacrimevictims.com.com or www.vinelink.com , you can find out the custody status of an offender and register to be notified by phone and/or email if the custody status of an offender changes.

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  • 2. What do SAVIN users need to know?
    • Appriss does not inform inmates that an individual has registered for notification of a change in their incarceration status. However, any individual who enters a phone number into Vinelink for a particular offender can find out if that number is registered. For that reason, a registrant may want to use a number that is unfamiliar to the inmate.
    • If a user is not home, the service will leave a message on an answering machine. If there is no answer, the service will keep calling for a designated period of time between 24 and 72 hours or until a Personal Identification Number (PIN) is entered.
    • Since SAVIN places calls automatically when an offender’s custody status changes, users might get a call in the middle of the night.
    • Users should not leave a phone number with the service that rings to a switchboard.
    • Users should not depend only on this service, or any other single program, for their protection. If a user feels he or she is at risk, they should take precautions and contact their local victim services office.
    • Users can register more than one phone number and/or email address to be contacted by this service. When registering more than one phone number, the same PIN can be used for each one.


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  • 3.When SAVIN calls to provide a notification, what phone number is displayed on the caller id?
    When you receive a notification from SAVIN, you will see the following telephone number on your caller ID: 502-213-2798. If you register for email notification, you will receive a message from the following email address: vine@globalnotifications.com.

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  • 4. Does SAVIN support Spanish language content?
    Yes, calling the toll-free number will allow the user to check custody status and/ or register for an inmate in English or Spanish.

    Users may navigate through the Vinelink website in English (default) or use the toggle switch at the top right-hand corner of the home page to do so in Spanish. An advocate or other interested party may want to use English to find an offender in Vinelink and then register a Spanish-speaking victim to receive notifications via phone calls or email in Spanish. Additionally, follow up letters for unconfirmed calls can be generated in English or Spanish.



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  • 5. How Many County Jails utilize PA SAVIN?

    All 62 county prisons use the PA SAVIN System.  Five counties (Cameron, Forest, Fulton, Juniata and Sullivan) house inmates in a neighboring county's jail. 



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  • 6. Does PA SAVIN also provide information and notification regarding offenders in state prison and/or on state parole?
    The Office of Victim Advocate (OVA), which is responsible for services and notifications to victims at the state level, worked with both the Department of Corrections and the Board of Probation and Parole to implement PA SAVIN for state inmates as well as state offenders released onto parole. The PA SAVIN notifications include transfers to other prisons, release, escape and other types of offender custody changes.

    It is important to note that there are additional notifications and services a victim can receive from the Office of the Victim Advocate when their offender is incarcerated in a state prison or is on state parole which are not available to the public. To receive these services and notifications, the victim must register with the Office of the Victim Advocate. By registering with PA SAVIN only, a victim will NOT be notified when an offender is being considered for release. By registering with OVA, the victim is automatically registered with SAVIN. OVA can be reached at 800-563-6399.



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  • 7. How do I receive information about a Federal inmate?
    PA SAVIN does not receive information regarding federal inmates. However, the Bureau of Prison’s website, www.bop.gov, has an "Inmate Locator" that provides information on any Federal Inmate.

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  • 8. I keep hearing the terms SAVIN, VINE, VineLink, VineWatch, and APPRISS. What do they all mean?
    SAVIN stands for the Statewide Automated Victim Information Notification program. Most states across the country utilize some sort of SAVIN in county jails and/or state departments of corrections to provide an automated notification to victims.

    Appriss is the vendor that provides the SAVIN system for Pennsylvania. They are headquartered in Louisville, Kentucky and receive the actual data from the jails which triggers the notifications.

    VINE stands for Victim Information Notification Everyday. VINE is the technology that Appriss utilizes to provide SAVIN in Pennsylvania.

    VineLink is a public website which victims and other interested parties can use to search for an inmate’s location or to sign up to receive notifications of a change in an inmate’s custody status.

    VineWatch is a non-public website used by select criminal justice system professionals, such as victim service providers and jail staff. VineWatch provides statistics and audit reports of all notifications that were made. Additionally, Victim/Witness offices can generate follow-up letters to those with profile registrations in the event that they did not confirm receipt of the telephone/e-mail notification. Jails can utilize VineWatch to perform the Emergency Override Line (EOL) when the SAVIN system is disabled.



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  • 9. Why would advocates use VineWatch instead of VineLink?
    VineWatch allows advocates to create Profile Registrations which are not anonymous and include name, U.S. postal address as well as notification contact information. These allow victims to receive letters if their phone notifications are not confirmed with a PIN. They are an additional method of notification.

    VineWatch also provides advocates with tools that will allow them to:

    • monitor county usage through the statistics reports
    • look up PINs for victims who have forgotten them
    • print letters for unconfirmed calls
    • look up offender information
    • check victim registrations and notifications
    • make victim registration information edits as requested


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  • 10. My VineWatch Account has been Disabled. What do I do?
    If you enter the wrong logon name or password, VineWatch will display a message: ACCESS DENIED. If you receive that message, get out of VineWatch (you may find it to be more effective to close your browser and open it again.) Then go back into VineWatch and logon with the correct logon name and password.

    If you enter the wrong logon name or password a second time, VineWatch will automatically “disable” your account. In that instance either an Administrator from your agency, the SAVIN Program Coordinator at PCCD or someone from Appriss support must be contacted to ‘re-enable’ or re-set your account. After your account has been “re-set”, you must then logon to VineWatch again, in the following manner:

    • Use your logon name. (Lower case will default to upper case.)
    • Enter your logon name again in ALL CAPS as your password.
    • When the system allows you to log on, it will immediately take you to another screen.
    • You will be required to select a password that must be at least 8 characters long, contains at least one lower case letter, at least one capital letter, at least one number and at least one special character. (Sample: Testpwd@2 )


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  • 11. What does it mean when a jail is disabled?
    When the flow of data between the computers at the jail and those at Appriss is interrupted, the SAVIN system is taken offline and the jail is disabled. This can occur for a number of reasons including:
    • a power outage
    • a change in the jail’s server
    • a change in the jail’s computer IP address
    • the implementation of a new jail booking system
    • a "glitch" in the system that requires the jail to reboot the computer
    When a disruption occurs, Appriss will disable the jail and no searches or registrations against inmates can be done during the outage. Appriss has well-established procedures in place to inform the jail(s) involved, implement an emergency override line (EOL) procedure and address the technical failure in a timely manner.

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  • 12. What is the Emergency Override Line?
    The EOL procedure serves as a back-up measure for jails to utilize so they may continue to provide victim notifications as well as maintain inmate release data until regular PA SAVIN service has resumed. When an offender is released, transferred or escapes, the jail uses the EOL procedure to enter the offender movement and subsequently send a notification to anyone registered with that offender. EOL can be performed via the telephone or over the internet via VineWatch.

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  • 13. A victim called because she/he forgot her PIN and cannot stop SAVIN from calling. How do I cancel the calls?
    To cancel a pending notification, you must go into VineWatch (www.vinewatch.com). You can do this 2 ways…
    1. On the VineWatch home page, go to the "Reports" category in the blue box on the left hand side and click on "Notifications." Under "Delivery Methods" choose "Phone/Pager/TTY." Enter the phone number and click "Create." Click on the Offender ID number (OID) of the offender in question. You will be taken to the Current Offenders Detail page. Click the "Cancel Calls" box in the top right hand corner of the screen. You must then check the box beside the date of the pending call, enter the reason for cancelling the notification and click "Continue." A screen will then appear that says the notification was cancelled.
    2. Or
    3. On the VineWatch home page, go to the “Search” category in the blue box on the left hand side and click on “Offenders.” Enter either the OID if known, or enter the offender’s name and hit “Next.” Click on the OID of the offender in question. Continue as in #1. Cancelling a call does not delete the registration or eliminate future notifications. Cancelling a call is just stopping the current call sequence. Appriss has recently made it easy to delete an entire registration when you are cancelling a call. When you have clicked the “Cancel Calls” box on the Current Offender Details Page and are taken to the pending call information, you click the box next to the pending call. You are then able to click the box at the opposite end of the call information line marked “Delete Registration.” When you have done that, another text box will appear next to the text box for the pending call where you enter the reasons for deleting both the call and the registration. After entering all information, you click on “Continue” and the pending call and the registration are cancelled.


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  • 14. How can I delete a registration or an entire profile?
    A victim may request their registration be deleted because they do not want any future notifications regarding the offender. You can delete a registration while stopping a call (see last paragraph in # 13) as well as through the Reports or Registrations categories in VineWatch.
    1. Go to the blue menu bar on the left of the VineWatch homepage and select "Notifications" under the "Report" category. Choose either delivery method - phone or email. Enter the phone number or email address that you are going to delete and hit "Create." Click on "RD" on the same line as the name of the offender in question. Click on the phone number you wish to delete. You will then be on the "Modify Registration" page. Scroll down and hit "delete."
    2. You must provide a reason for the deletion. If you spoke to someone who requested the change, you may want to record the details, such as name, date and time. If you don’t want to include the details in this record you may want to save those details in some other secure place in case you need to provide proof of the request or a justification for granting this request. Once the explanation is completed, select "Confirm."

      Or
    3. Go to the blue menu bar on the left of the VineWatch homepage and select "Update" under the "Registrations" category. Choose either delivery method - phone or email. Enter the phone number or email address that you are going to delete and hit "Next." For phone numbers, click on either the "P" or "I" for the offender in question. If it is a "P,"you will then be at the Profile page. To delete the phone number, click on the number listed under "offender registrations." You will then be on the "Modify Phone Registration" page. If there is an "I," you will be taken directly to the "Modify Phone Registration" page. Scroll down and hit "delete." Complete via the instructions in the above paragraph. For e-mails, click on the "I" for the offender in question. You will be at the "Modify e-mail registration" page. Scroll down and hit "delete." Complete via the instructions in the above paragraph.

      To delete the entire profile, go to "Update" under the "Registration" section on the VineWatch homepage. Choose "Profile" and enter the name of the person whose profile you wish to delete. (If this is an anonymous registration you will have to enter the phone number or the e-mail address instead, or VineWatch will tell you that there are no results that match the name you have entered.) Click on the "M" in the top Victim Profile section and then hit "delete." Confirm the deletion in the same way as detailed above.



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  • 15. What happens if a SAVIN registrant’s phone number changes?
    If someone is already registered for SAVIN and his or her phone number changes they can use the Internet (www.pacrimevictims.com or www.vinelink.com) or the toll free number (866-9PA-SAVIN) to change that information. The user must know his or her PIN in order to make this change.

    If you have access to VineWatch, you can update the registration in either of two ways. First you can go to "Registrations" under the "Report" section and enter the phone number that you are going to change. Click on the "RD" next to the offender's name, then click on the phone number. You will be on the "Modify Phone Registration" page. Erase the old number, enter the new one, scroll to the bottom of the screen and click "Update".

    You can also go to "Update" under the "Registrations" selection on the VineWatch homepage. Enter the phone number or e-mail address that you want to change. For phone numbers, click on the "P" next to the phone number. Click on the phone number on the Modification page, then replace the old one with the new. Scroll to the bottom and hit "update." For e-mail addresses, click on the "I", replace the old address with the new in both boxes, scroll down and hit "update."



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  • 16. How can I avoid CAPTCHA in VineLink?
    If you do more than 20 searches in VineLink in one session, VineLink will require you to validate each additional search using CAPTCHA {An image containing a numerical or alphabetic code that can normally only be read and interpreted by a human. It is used to verify a form or other log in on a website to prevent computers from spamming the form. An individual can see the numerical or alphabetic code but an automated computer program cannot}.

    If you frequently have a need to search for multiple names, such as county detectives searching VineLink for their warrant list, you can provide information to avoid this process. Go to your browser and type: www.ipchicken.com to find your IP address. Contact the PCCD PA SAVIN Program Manager to request that Appriss "white-list" that IP address so that your user won’t be interrupted by CAPTCHA.



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  • 17. How do I order SAVIN print materials?

    To order SAVIN brochures, posters or tear-off pads, contact the SAVIN Program Manager (contact info below). If the materials are out of stock at the time of the request, the PDFs are available on PCCD's SAVIN webpage so that you can print them yourself if needed.



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  • 18. How do I report a SAVIN issue?

    Contact:  Robin Shea robshea@pa.gov or (717) 265-8707.

    If you are unable to reach Robin, contact the Appriss Operation Center at AOCD@appriss.com or
    1-866-277-7477 Opt. 2.

    When reporting a problem or issue, be sure to provide the following:

    • the name of your agency (i.e. Beaver County Jail or Lancaster County Victim Services)
    • date/time or approximate date/time of the occurrence.
    • description of the issue or problem
    • phone number or email address to reach you
    We hope that this information has been helpful to you. For any other questions or concerns, please feel free to contact Robin.

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