Commonwealth employees are eligible for a wide array of benefits, including medical and supplemental health benefits; the Family Care Account Program (FCAP); charitable giving through the State Employee Combined Appeal; voluntary life, dependent and long-term disability insurance from Prudential; voluntary home and auto insurance from Travelers, and more.

The New Employee Benefits Summary Booklet provides details on all the benefits programs available to commonwealth employees. 

Additional Resources

The contact information on this page is intended for use by HR professionals only.  Employees should not use these phone numbers or email addresses for any reason.

HR Service Center Agencies

The HR Service Center is available to provide benefits-related support to HR professionals at 877.242.6007 from 7:00 am to 5:00 pm, Monday through Friday.  You can also use E-PAR to submit transaction processing requests or the help desk tool to submit an enhancement request, ask business process questions or report a system problem.

You can refer employees to 866.377.2672 for benefits questions, enrollments and status changes or for general HR support, help within online tools, data/payroll changes and miscellaneous questions.

Benefit forms are available at by selecting the Forms section on the right-hand side of the page.  Please refer employees to this site for forms to ensure that they receive the most accurate and up to date information.  You can direct prospective employees to for in-depth benefits information.

HR Service Center
7:00 am – 5:00 pm
Monday – Friday

Agency Services: 877.242.6007
Fax: 717.783.3472

Employee Services: 866.377.2672
Interpreter services are available
PA Relay: 711
Fax: 717.425.7190

ESS Access:
No ESS Access:

Non-HR Service Center Agencies

Agencies that do not use the HR Service Center should use the following resources for questions and information (including forms and other documents) regarding benefits. Some information is available at

Family Care Account Program 717.787.8575
Health Benefits – Pennsylvania Employees Benefit Trust Fund (PEBTF) 717.561.4750 ext. 7511
800.522.7279 ext. 7511
Life Insurance – Metropolitan Life Insurance Company 855.972.5433
Retirement – State Employees Retirement System (SERS) 717.237.0274
Safety Program 717.346.4667
State Employee Assistance Program (SEAP) 1.800.692.7459: Employee Referrals
1.800.824.4306: TT Employee Referrals
1.800.662.9206: Management or Union Consultations
State Employee Combined Appeal (SECA) 717.787.9872
Voluntary Insurance (Prudential, Metropolitan Life) 717.787.9872
Workers' Compensation 717.346.4667