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Claims Management Division Information

INSURANCE CARRIERS AND THIRD-PARTY ADMINISTRATORS

The PA BWC claim number is the number the bureau assigns to a case and is not your claim number. Only indicate your claim number on forms where we request the "carrier's claim number." Please take care to complete all forms within the space provided. Information improperly placed within a field will scan claims ioformation incorrectly and delay processing.

BWC CLAIMS MANAGEMENT DIVISION

As the workers' compensation claim form repository for the state, this division serves many functions:
 
Record Requests

The bureau policy for requesting records, including decisions, can be found here.
 
Claim Reporting

The bureau went live with EDI Release 3 for claims in September 2013, transitioning from paper submission of compensable and subsequent forms to the electronic filing of data. More information on Release 3 and its integration with WCAIS is available here.
 
Data Quality

The data quality section is responsible for cleansing and proactively managing the data within the WC Automation and Integration System, or WCAIS. Prior to WCAIS implementation, the bureau, the WC Office of Adjudication and the WC Appeal Board worked with separate various computer systems. Implementation of WCAIS integrated the three program areas into one streamlined system. Read here for more information on WCAIS.
 
Claimant & Employer Helpline

Helpline staff answer questions from members of the workers' compensation community with regard to rights and duties under the PA Workers' Compensation Act. The section is also responsible for working with users who experience difficulty registering to use WCAIS.

Helpline hours are 7:30 a.m. to 4:30 p.m., Monday through Friday.
Helpline voice telephone numbers:
toll free in Pennsylvania: 800-482-2383
local and outside Pennsylvania: 717-772-4447

Only people with hearing loss:
toll free in Pennsylvania TTY: 800-362-4228
local and outside Pennsylvania TTY: 717-772-4991
PA Workers' Compensation Act

The WC Act is available online, and copies can be purchased from the PA Bookstore.
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