DVVH Resident Family Satisfaction Survey Results

  The family of each skilled nursing resident throughout the PA DMVA Homes system was recently sent a family satisfaction survey. Two global questions included in the survey ask how the families judge the overall quality of nursing home care. One question asks respondents to rate their overall satisfaction with the facility. Another question asks if they would recommend the facility to others. These results demonstrate a very high level of family satisfaction for each of the PA DMVA Veterans’ Homes. Testimonials From the Survey Participants: "I am very satisfied with the DVVH and its qualified staff. The nurses and CNAs take great care of my dad. Housekeeping keeps the home spotless. My dad loves the food and has gained weight. I recommend the home to everyone who has a relative that is a veteran. Keep up the great work."

"Everyone has been very supportive and very caring. I am always promptly notified when it is needed."

"The staff is always caring."

"This is the best thing for him and me. I thank you for everything."

"I couldn't ask for more - Thank you for having this facility and "Peter" in charge of it."

"The staff and administrators of Delaware Valley Veterans Home have provided outstanding care for my father. Thank you to all for providing such an excellent facility!"

"Good Job - Thank You."

"This is a wonderful place for our Veterans. The staff and workers are wonderful people caring and capable."

"Excellent facility."

"I think it is a great facility."

"I'm very pleased with everything."

"With grateful thanks to the state of Pennsylvania for the loving care offered our veterans in time of need. You certainly make the road smoother. Thanks."

"I am always impressed by the recreation department at DVVH - outstanding. Also the residents are treated with respect (my father is difficult) and staff is tremendous."

"Our family has great confidence and gratitude for the care given to my brother."

"My mother is very happy."

"My uncle has lived at the facility since October 2006 and I am consistently pleased with his care. He went from being confined to a wheelchair to walking on his own. Much of this is attributed to the control of his medication. I have found the staff very friendly and respectful. I am happy that he has a clean safe place to live. Thank you."

"We think you at DVVH are doing a great job taking care of the varied needs of residents. Plenty of activities and working with some very challenging residents as in the care of my mother. Thank you and keep up the great job."

"I feel my brother is treated with much dignity and love. I feel he is in a safe, clean and pleasant serene surrounding."

"Very satisfied overall."