PDE Search

Back Email Article  Print Article

Log In Help

Log In Tips:

1. If possible, use the forgot password option prior to your third unsuccessful attempt to avoid being locked out for 30 minutes.

2. If you use the forgot password option and have received a new password, pleae wait 30 minutes before logging in to avoid any possible lockout issues.

Please note: Each time that you try to login during your lockout period of 30 minutes, you will reset the lockout period to 0 and you will have to start waiting all over again.

3. If you have used the forgot password and are currently locked out, please do not use the forgot password option again. Wait 30 minutes.

4. If you have used the forgot password and want to change your password, please wait at least 30 minutes before trying to change it.

5. If you try to change your new password to something that you would rather use and you receive a message that you must see your administrator when trying to make that change, please wait at least one hour. You may be locked out.

6. Contact the help desk if your email address has changed and you cannot use the forgot password option.

7. Contact the help desk if you receive a message that an email has been sent to you after you used the forgot password option and you have not received an email.

The fastest way to contact the help desk is through the support system. You may submit a remedy ticket here.


Forgotten Password:

If you have forgotten your password you may utilize the forgotten password tool to have a new password emailed to you. Please note that the password will be sent to the email associated with your profile.

You may request your password here.


Manage your Account:

Change Password, email address or profile information
- You can change your password, email address or update your profile information on your user administration page. You will need to log in and then click the 'Update User Account' link.



Additional Support:

Help Desk Support -If you cannot resolve your problem or answer your question through the resources on this page you may open a ticket with our Help Desk. Fill out the request form and a support person will be in contact with you.