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Home >> Department Information >> Help and Support

Help and Support

Help and Support

Log In Help and Tips - Detailed help and tips on how to log into the Pennsylvania Department of Education (PDE) website to access your authorized PDE applications.

Change Password, email address or profile information - You can change your password, email address or update your profile information on your user administration page. You will need to log in and then click the 'Update User Account' link.

Forgotten Password - If you have forgotten your password you may utilize the forgotten password tool to have a new password emailed to you. Please note that the password will be sent to the email associated with your profile. If the email associated with your profile is incorrect please submit a Help Desk Support request (see below).

Site Tools - Software tools and plug-ins that may assist with viewing information on this site.

Help Desk Support -If you cannot resolve your problem or answer your question through the resources on this page you may open a ticket with our Help Desk. Fill out the request form and a support person will be in contact with you.

Help and Support Documents:

PDE Portal Help Files

	Name	Description
	Where are my applications and security administration options.pdf	(Microsoft Word - Education website - Where are my applications and security\205)
	How To Use Forgot Password.pdf	How To Use Forgot Password Feature
	How to Setup Initial Security for an Institution.pdf	How To Set Up Initial Security For Your Institution
	How To Set Up Initial Security For Your Institution.pdf	Microsoft Word - New How To Set Up Initial Security For Your Institution.doc
	How To Review Registration Request in Work Items.pdf	How To Review Registration Request in Work Items
	How To Locate Your Agency's Chief Administrator in EdNA.pdf	Microsoft Word - New How To Locate Your Agency's Chief Administrator in EdNA.doc
	How To Find Your Security Administrator.pdf	Microsoft Word - New How To Find Your Security Administrator.doc
	How To Delete a User From a Group.pdf	How To Delete a User From a Group
	How To Create a UserID.pdf	How To Create a UserID
	How To Become an Application User.pdf	Login, Update Profile and Change Password
	How To Become a Local Administrator for an Application.pdf	Login, Update Profile and Change Password
	How To Add a User To a Group.pdf	How To Add a User To a Group
	How To Access a PDE Application.pdf	How To Access a Pennsylvania Department of Education Application