File a Complaint

Whether you have a general question, or want to file a complaint, you can get help at Consumer Services Online (CSO). CSO is the Pennsylvania Insurance Department’s fast and secure online customer service tool. At CSO, you will be asked to register, and then you will be able to ask your insurance question, file a new complaint or return to CSO to correspond with the department on an existing complaint. Let’s get started… 

You can also download a complaint form and send it in by fax or mail to:


Pennsylvania Insurance Department

1209 Strawberry Square

Harrisburg, PA  17120

Toll-free: 1-877-881-6388

Fax: (717) 787-8585
TTY/TDD: (717) 783-3898