Resident Care Family Survey Results
The family of each skilled nursing resident throughout the PA DMVA Homes system was recently sent a family satisfaction survey. Two global questions included in the survey ask how the families judge the overall quality of nursing home care. One question asks respondents to rate their overall satisfaction with the facility. Another question asks if they would recommend the facility to others. These results demonstrate a very high level of family satisfaction for each of the PA DMVA Veterans’ Homes.
Testimonials From the Survey Participants:
"The staff and nurses are wonderful - Thank you for everything you do."
"Thanks for all you do!"
"Great place."
"We brag about the excellent care at GMVC."
"Medical care received is excellent and wish to extend my deepest gratitude to the staff at GMVC."
"Our highest praise to the staff and administrators at GMVC since 1998. The residents are always clean and neat; the facility and grounds are beautiful, spotless, and very well maintained. We are grateful."
"The GMVC has been a wonderful place. Very well cared for."
"This is a very special place. I have a great deal of peace knowing the center provides such good care. Thanks."
"Excellent facility and professional care."
"Overall, the facility is excellent. I feel comfortable with the social workers. They are wonderful. Another thing I like is that I never need an appointment to see anyone - doors are always open."
"I gave an admission application to a neighbor. The staff is always doing good things for the residents. The residents are all clean and well cared for. Thank you from deep within my heart."
"The degree to which my dad is cared for is excellent. I am very happy with how the nurses and aides take interest and truly care. It's a wonderful facility!"
"Gino Merli is a great nursing home. The very best."
"I feel my dad gets good care and his needs are met to the staffs best abilities. I also like the fact the staff honestly seems to care about the residents."
"I am very happy with GMVC."
"I am impressed with management and healthcare providers."
"Great staff."
"I find all the staff to be just great."
"I am very satisfied with the care. I can go home with a clear mind because I know the best care is being provided."
"The staff is extremely caring and treats residents with respect. They keep me informed and are very loving and caring."
"We are very satisfied with GMVC. A safe place and getting 3 meals a day."
"I am impressed with the staff, cleanliness and care provided. I have heard nothing but praise for the meals. Congratulations on doing a fantastic job."
"The staff is caring and extremely professional. I give them all a four star rating."
"I am informed of my dad's conditions and always in ways I understand - no fancy words or procedures. Always caring and helpful."
"The staff at GMVC is excellent including the security guards. The many activities are a great help in keeping the residents occupied."
"I would recommend GMVC to anyone."
"The staff is very warm and outgoing to residents and visitors. They are most helpful. I can go to bed and sleep at night knowing my Dad is in a clean, warm place getting 3 balanced meals a day, medications and being taken for medical appointments when needed. I am glad there is such a well kept place for our Veterans."
