Help Desk Information
The EDC Help Desk support and incident management procedures will guide you through the process that has been established for reporting issues to the Enterprise Data Center.
These procedures provide details about Help Desk support and reporting using the Call Center or the Remedy Help Desk system. Remedy tickets are created and a support heirarchy is implemented based on the priority of the tickets. Notification is then sent to the proper support team and they respond to the ticket.
