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We encourage our customers to send us feedback on how well our services are being provided and/or functions are being performed. If you want to make a general comment on UC services, or if you have UC questions not covered by the information on this website, please email: uc-news@pa.gov.

UC Service Centers

If you have filed an application for UC benefits within the last year, and have a specific question about your claim or your eligibility, call the UC service center:
Local and Toll-Free Service Center Phone Numbers
UC Service Center Statewide
Toll-Free Number
888-313-7284
TTY Services for Deaf and
Hard-of-Hearing Toll-Free
888-334-4046
Videophone Service for ASL Users-Wednesdays, noon-4 p.m. 717-704-8474
Allentown 610-821-6735
Altoona 814-946-7224
Duquesne 412-267-1315
Erie 814-871-4311
Indiana 724-599-1250
Lancaster 717-299-7711
Scranton 570-565-3048
UC service center hours of operation are 8 a.m. - 4 p.m. Monday through Friday with Mondays being heavy call days. Due to our current extremely heavy call volume, we encourage customers to use the Internet to apply for benefits and check benefit payments. Please note - if your SSN ends in an odd number - 1,3,5,7,9 - call the service center for assistance on Monday. If your SSN ends in an even number - 0,2,4,6,8 - call on Tuesday. The UC service centers will continue to accept calls from claimants with any SSN on Wednesday-Friday.
 
By making a selection on the area map, you can get a list of these offices and other services available in your area.
 
If you have not filed an application for UC benefits within the past year, and have general questions about UC or questions about your UC-1099G (Statement for Recipients of PA UC Payments) provided for income tax purposes, browse through our website or call 717-783-3140 (TTY for deaf or hard of hearing at 888-334-4046) the service center Monday through Friday 8 a.m. to 4 p.m.

Pennsylvania Teleclaims-PAT Directory

Pennsylvania Teleclaims, or PAT, is an automated self-service system used by persons with access to a touch-tone telephone to file biweekly UC claims, access specific benefit payment information, or learn about the commonwealth's UC program, without the intervention of an agent. The automated services are available Sunday from 6 a.m. to 11 p.m. and Monday through Friday 6 a.m. to 9 p.m.
 
 
PAT Local and Toll-Free Numbers
PAT Toll-free 888-255-4728
PAT Toll-free TTY 888-411-4728
Español - PAT 877-888-8104
Allentown 610-821-6659
Altoona 814-941-6849
Duquesne 412-267-1494
Erie 814-878-5700
Indiana 724-599-1004
Lancaster 717-299-7560
Scranton
Scranton PAT TTY
570-562-4800
570-562-4870
Harrisburg
Harrisburg en Espanol
717-231-4055
717-231-4056
 
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The information provided on this site does not constitute a determination of eligibility
to receive unemployment compensation.
 
PA Department of Labor and Industry