Contact STAR Support
We are here to assist you. Contact us for issues you encounter in STAR, workflow challenges and questions related to the system. We will do our best to get you an answer as quickly as possible.
Phone: 717-783-8200 (Available 8 am to 4:30 pm)
Be sure to provide us with the following information:
- Your Name
- Phone #
- Email Address
- Best time to reach you
- Description of the Issue
- Screenshots (if possible) -- Be sure to redact any client-specific information
If you are experience performance issues with STAR, please complete the STAR Performance Issues form and email it to use at RA-DAStarSupprt@pa.gov.
Tell Us How We Did
We are focused on resolving your issues as quickly as possible. We are working on developing targeted service levels for issues reported to the STAR Helpdesk. Please note that any issue classified as an enhancement is referred to the STAR Advisory Committee for further action.
Then tell us how we did by taking this 5-10 minute survey.
Involve Your IT Department
STAR is very browser specific and works optimally with I.E. 8. Share this "must know" information with your IT Department to ensure that your browser settings are compatible for use with STAR. We highly recommend that these settings be established in your organization's IT security settings.
Keep Informed of Known System Bugs and Projected Dates for Resolution
If you've encountered a bug in STAR, it is likely that other users have also encountered the same issue. Keep informed about known issues in STAR and be sure to share with us other issues that you're encountering so that we can get those issues resolved. Touch base periodically on projected resolution dates for known issues.
Check Out Our Frequently Asked Questions
We've posted the most Frequently Asked Questions so that these solutions are at your fingertips. Check back as we continue to expand this area.
We are pleased to announce that we are expanding our training curriculum. We are in the processing of restructuring our classroom training curriculum and are also in the early stages of rolling out training videos so that you can learn all about STAR or simply refresh your memory on a particular topic.
Upcoming scheduled STAR training can be found in TMS under Specialized Courses.
Access STAR Resources
We've got a wide array of resources for your use. Check out our Upload Utility document, report definitions and much more.
Meet the STAR Advisory Committee
The STAR Advisory Committee was formed in 2012 to prioritize enhancements for STAR. We are currently revisiting our charter to strengthen the partnership between the SCAs, providers and Department of Drug & Alcohol Programs to continue guiding this application into the future.