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Welcome To STAR
Welcome FAQ Resources Training

STAR System Announcement

4/21/2014

The April 15th upgrade to STAR has improved the performance issues with the Message Log and Message Log Report.  However, we are still experiencing performance areas with other aspects of the site.  We are continuing to work through these issues and are planning to release our next upgrade by mid-May.  Please watch the Known Bugs page for additional details surrounding the next upgrade.

Thank you for your patience as we continue to resolve STAR issues.

STAR Support

 

Contact STAR Support

We are here to assist you.  Contact us for issues you encounter in STAR, workflow challenges and questions related to the system.  We will do our best to get you an answer as quickly as possible.

Phone:  717-783-8200 (Available 8 am to 4:30 pm)

Email:  RA-DAStarSupprt@pa.gov

Be sure to provide us with the following information:

  • Your Name
  • Phone #
  • Email Address
  • Best time to reach you
  • Description of the Issue
  • Screenshots (if possible) -- Be sure to redact any client-specific information

If you are experience performance issues with STAR, please complete the STAR Performance Issues form and email it to use at RA-DAStarSupprt@pa.gov.

Tell Us How We Did

We are focused on resolving your issues as quickly as possible.  We are working on developing targeted service levels for issues reported to the STAR Helpdesk.  Please note that any issue classified as an enhancement is referred to the STAR Advisory Committee for further action.

Then tell us how we did by taking this 5-10 minute survey.

Involve Your IT Department

STAR is very browser specific and works optimally with I.E. 8.  Share this "must know" information with your IT Department to ensure that your browser settings are compatible for use with STAR.  We highly recommend that these settings be established in your organization's IT security settings.

Keep Informed of Known System Bugs and Projected Dates for Resolution

If you've encountered a but in STAR, it is likely that other users have also encountered the same issue.  Keep informed about known issues in STAR and be sure to share with us other issues that you're encountering so that we can get those issues resolved.  Touch base periodically on projected resolution dates for known issues.

Check Out Our Frequently Asked Questions

We've posted the most Frequently Asked Questions so that these solutions are at your fingertips.  Check back as we continue to expand this area.

Obtain Training

We are pleased to announce that we are expanding our training curriculum.  In the next few months, we'll beginning rolling out training videos so that you can learn all about STAR or simply refresh your memory on a particular topic. 

Access STAR Resources

We've got a wide array of resources for your use.  Check out our Upload Utility document, report definitions and much more.

Meet the STAR Advisory Committee

The STAR Advisory Committee was formed in 2012 to prioritize enhancements for STAR.  We are currently revisiting our charter to strengthen the partnership between the SCAs, providers and Department of Drug & Alcohol Programs to continue guiding this application into the future.