Bureau of Information Technology (BIT)

Phone: (717) 728-0342

William "Bill" Phillips, Director

The mission of the BIT Bureau is to provide project management, applications systems development and support services, including desktop and infrastructure services and support to the Department of Corrections, PA Board of Probation and Parole, Sexual Offender Assessment Board, Office of Victim Advocate, and the Firearm Education and Training Commission (the “Agencies”). The Bureau is responsible for the overall information management needs of the Agencies. In addition to the responsibilities of the Divisions, the Bureau is responsible for

Ø Establishing and auditing all IT related security standards and policies for the Agencies.  This includes vulnerability assessments, testing and related processes.

Ø Establishing standards and policies, and coordination of all end-user related activities for major projects with all Agencies.  These activities include business process reengineering, requirements definition, systems and user acceptance testing, training, organizational change management, transition planning, risk management, incident tracking, and implementation

 The Bureau is comprised of three divisions with responsibilities as outlined below:

Enterprise Systems Division: The division is responsible for project management and requirements definition for all major IT projects within the Agencies. The division provides support services for all desktop Information Technology (IT) within the Agencies. This includes acquiring and/or approving the acquisition of desktop IT hardware and software and Help Desk support for all IT systems. The Division also coordinates work assignments to Facility IT Staff who provides IT support to Agency facilities state-wide.  The division is responsible for the development and administration of the IT budget and IT policy for all Agencies. The division establishes detailed standards and policies for project management and systems development life cycle for all IT projects in the Agencies. 

Applications Division: The division is responsible for the Agency’s computer application development and support efforts, including systems analysis, design, programming, implementation and database design and support. The division establishes detailed standards and policies for database and applications support of all system in the Agencies.

Technology Infrastructure Division: The division is responsible for the information technology architecture for all Agencies, including the effective operation and management of the department’s application servers, facility servers, local and wide area networks, operating systems, desktop configuration, and operating systems. The division is responsible for change management with respect to deployment of systems through the development and deployment process.  This includes responsibility for securing electronic information and managing the Agencies’ disaster recovery plans. The division establishes detailed standards and policies for the evaluation, acquisition, implementation, use, and support of desktops and servers.