HVH Resident Family Satisfaction Survey Results

The family of each skilled nursing resident throughout the PA DMVA Homes system was recently sent a family satisfaction survey. Two global questions included in the survey ask how the families judge the overall quality of nursing home care. One question asks respondents to rate their overall satisfaction with the facility. Another question asks if they would recommend the facility to others. These results demonstrate a very high level of family satisfaction for each of the PA DMVA Veterans’ Homes.

Testimonials From the Survey Participants
"I am thankful for the care my relative receives at the HVH. We are privileged to have such a facility in our local area."

"We think your staff should be commended for their enthusiasm & love of the guests at your facility."

"So far so good we as family members are very pleased with the home."

"The facility is doing a great job. Keep up the good work."

"The staff and facility are very satisfactory. No doubt in the future I will be a resident."

"I am devastated by my brother's condition of dementia, but very grateful for the care and consideration given him by HVH. I also find the facility to be the cleanest I have seen."

"My brother and I, and our families, are very satisfied with the quality of care our mother receives at HVH."

"My father is so much happier since moving to HVH."

"I truly appreciate the fact that "staff" is the residents’ family and she has always been treated like their family!! I am always kept informed of any change or concerns."

"The only complaint so far is the coffee!"

"Very pleased with the care my spouse receives. I would recommend this HVH to all."

"The nurses are great."

"Much better care is given at the facility; private nursing homes seem less interested."

"My husband was not an easy patient, but the employees did exceptionally well. I never had a problem with any employee, they are first rate."

"The social service girls are exceptional."

"Sincerely appreciate the facility. Godsend for us."

"My family and I are pleased with the care my husband is getting."

"There is a monthly meeting to explain my mom’s conditions. The expenses of this home are reasonable. The staff always seems happy and patient with the residents."

"Everyone’s just great!"

"Very pleased with the Veterans Home. It was a great choice."

"Thank you. We have been extremely pleased with the quality of care and compassion that my mother receives."

"I'd like to say how I appreciate the staff at Arnold hall."

"My husband is happy and provided for at HVH and that is all I care about."

"The home at Hollidaysburg PA is the next best thing to a Five Star country club."

"Very Satisfied."

"As you can see I am very satisfied. My husband keeps saying "isn't this NICE" I go there daily so I know my answers are accurate. Thank you."

"I appreciate the Care Meetings."

"My relationship with the staff at the facility has been positive."

"I had my father transferred to HVH from another nursing home in the area, where he was neglected and had several personal items stolen. Since he has been at HVH his health and attitude have changed dramatically. He is now receiving excellent care. The staff is extremely professional and very friendly. I highly recommend the HVH and would like to thank the staff for all their efforts. I live several states away and it is such a relief to know that my father is receiving the best care in the area!!!"

"Everyone is extremely helpful and try to make you feel at home."

"The staff is very good to my husband and he responds well to them."

"All staff members are exceptionally friendly to family, etc."

"The state of Pennsylvania can be extremely proud of all the staff and the care they give at the home."

"Thank you for taking care of our Veterans. God Bless you all."

"My family and I are pleased with the care and attention our loved one is given. The staff is doing a good job with the residents."