Insurance Department > Types of Coverage

Disaster Recovery

September 2011’s historic flooding in the Susquehanna River Basin destroyed over 400 homes, displaced more than 200,000 residents, including the Governor, and claimed the lives of a dozen Pennsylvanians. The Insurance Department was among the first state agencies alerted to help those in need. The success of our efforts was highlighted in a disaster response video that was produced by the National Association of Insurance Commissioners. Watch the video.

In the days and weeks following a weather-related disaster, the process of picking up the pieces may seem overwhelming and altogether confusing. Some common questions you may ask are – Where do I go for help? How do I file a claim? What’s covered in my policy? How can I protect myself from a home repair scam? Rest assured we have the answers to these and many other questions. We urge you to use this resource page as a road map through the recovery process that is ahead of you. Still have questions? Call us at 1-877-883-6388 or email us at RA-IN-DisasterAssist@pa.gov.

Consumer Resources:

Looking for answers fast? After the Storm outlines the things you need to know and do -- right now.
Need to speak to somone? We've compiled names, numbers and addresses to get you started.
Picking up the pieces - steps to do after a weather-related storm disaster.
Learn what's covered and what's not covered in your homeowner's policy.
Have to file a claim with your homeowners insurance company? Learn the steps for filing a claim.
Have flood insurance? Here are the steps to follow when filing a flood insurance claim.
Flood Insurance Facts - Things you need to know now and things to keep in mind for the future.
Are you ready if a disaster strikes? English | En Español

Downloadable Resources:

Flooding Resources from multiple state agencies English | Spanish
Flood Insurance Facts
View the 10 Steps for Completing a Home Inventory
Pennsylvania Insurance Department Online Complaint Form

Other Resources:

www.PA.gov/floodrecovery
www.disasterassistance.gov
www.floodsmart.gov
scr.APP.book - Attention iPhone® and Android® users — NAIC’s free myHOME Scr.APP.book downloadable app lets you quickly photograph and capture images, descriptions and serial numbers of your possessions room by room, then store electronically for safekeeping. You can also use the app to document any damage incurred by a weather-related loss. Follow this link to watch a video demo of the app.

Crop Insurance:

If you participate in a federally-sponsored crop insurance plan, you must notify an agent within 72 hours of discovery of crop damage.
All residue and crop damage should be left intact until insurance agents can properly assess extent of damage.
Individuals should contact Karen Powell at 717-705-9511 or their crop insurance agent with crop insurance questions.
Contact the Department of Agriculture at the Pennsylvania Emergency Management Agency Agriculture desk at 717-651-2062.