Continuous Quality Improvement

Quality Improvement Initiative (Qii)

From 2008 through 2012, PCCD and Pennsylvania’s Department of Public Welfare funded the National Center for Juvenile Justice (NCJJ) to develop and implement the Quality Improvement Initiative or “Qii”. The Qii provided an opportunity for juvenile justice service providers to improve the quality of their service delivery through implementation of a Continuous Quality Improvement (CQI) process.  The service providers were defined as a discrete intervention offered by a Juvenile Probation Department, community-based provider, or residential treatment provider.  NCJJ led the participating providers through this CQI process with targeted training and technical assistance, helping sites formally define their intervention, develop a logic model explaining the intent of the intervention and how goals will be achieved, and to understand how to collect and utilize data for ongoing assessment and improvement of services.

Participation in this initiative was voluntary, and selection was the result of a competitive process.  The following juvenile justice service providers participated in four Qii trainings, focusing on the specific intervention listed.  Those with an asterisk (*) have also begun to implement a CQI process.

* Adelphoi Village - Conflict Resolution Groups based on Choice Theory


Allegheny Co. Juvenile Court, Community Intensive Supervision Program - Maleness to Manhood


* Beacon Light Behavioral Health Systems - Alternative treatment for individuals with sex offenses


Bethesda Children’s Home - Character Development


* Children’s Aid Society of Mercer County - Drug and Alcohol Education Program


* Communities In Schools South Academy - Truancy Intervention


* Community Commitment – Youthwork


* CONCERN Treatment Unit for Boys (Coatesville Campus) - Evaluations Discussion Groups


* CONCERN Treatment Unit for Boys (Lehighton Campus) - Point System


* Diakon Wilderness Center - Weekend Alternative Program


* Family-Child Resources, Inc. - Aftercare Triage Program


Glen Mills Schools - Community Management Female Services Program with Respite


* GoodWill Industries - Learn to Work


Harborcreek Youth Services - ARISE Life Skills


* Hermitage House Youth Services - Aggression Replacement Training


* IMPACT - Moral Development Discussion Groups


* JusticeWorks - Violation Initiative Program


* Lycoming County Children and Youth Services - School Based Outreach Program


* Mars Home for Youth - Aggression Replacement Training


* Mathom House of Edison Court, Inc. -  Eastside Point System


* Northwestern Human Services, Northumberland County - Living in Balance


* Outside In School of Experiential Education - Multi Dimensional Family Therapy


* Try Again Homes - Intensive Services Program


* VisionQuest, Fulton County - Equine Assisted Therapy


* Ward Home - Independent Living Skills


* Wesley Spectrum Services - In-Home Child and Family Services


* Youth Enrichment Services - Diversion



Resources for Continuous Quality Improvement


The “Continuous Quality Improvement Guide for Juvenile Justice Organizations” contains the materials and tools used and developed as part of the Qii.  The manual describes the process for how juvenile justice organizations can adopt and implement CQI principles into their services. The manual is a public document and is available here for download.


2012 Qii Manual


For more information, please contact Geoff Kolchin at 717-265-8483 or