Frequently Asked Questions
Where is the Bureau of Laboratories and what are its hours of operation?
The Bureau is located in Exton, PA thirty miles west of Philadelphia and two and a half miles south of Exit 312 of the Pennsylvania Turnpike. Its normal hours of opreation are 7:30 AM to 4:00 PM Monday through Friday. There is 24 hour per day, 7 day per week coverage for critical tests such as rabies and for response to public health emergencies.
Is testing available to the general public?
Most of the testing done at the Bureau is coordinated through the Department of Health state health centers, epidemiologists, individual public health programs, or local health departments and is not available to the general public. You may fee free to call the Bureau with questions and will be referred to the appropriate Department of Health office.
The public may submit specimens for rabies testing when a human being has been exposed to an animal that may have rabies. See the rabies page for information on submission.
How can I find out of the laboratory that is doing my test is reliable?
The Bureau can tell you whether a laboratory is licensed and in good standing under the state and federal regulations. More detailed information about a laboratory's most recent inspection is available but we ask that you make a formal request, in writing, to examine the files.
How can I get a copy of my laboratory results?
It is always best to work with your physician in obtaining and interpreting laboratory results, however you may request a copy of your results from the laboratory that performed the test. The laboratory will usually ask you to submit your request in writing.
What should I do if I have a problem with a laboratory?
If you are concerned about the quality of laboratory testing, or about a safety issue, call the Bureau to file a complaint. All compliants are investigated.
