PSSH Resident Family Satisfaction Survey Results

The family of each skilled nursing resident throughout the PA DMVA Homes system was recently sent a family satisfaction survey. Two global questions included in the survey ask how the families judge the overall quality of nursing home care. One question asks respondents to rate their overall satisfaction with the facility. Another question asks if they would recommend the facility to others. These results demonstrate a very high level of family satisfaction for each of the PA DMVA Veterans’ Homes.

Testimonials From the Survey Participants:
"I am deeply grateful to the Home that my Uncle is well-cared for, contented, occupied and at peace. I am regularly updated on any changes in his well-being. Thank you."

"My dad is always clean and well cared for. I know he is content and always says how much he likes the nurses, aides, etc."

"Parent is in the Alzheimer's unit and had received excellent care! A facility of which you should be very proud. Thank you."

"The PSSH is truly a blessing to my father and family. Thank you so much for all you do."

"Care is excellent."

"My dad is very lucky to have this home to live in. The staff is always helpful and kind. Thank you."

"The staff treats the patients with love and patience."

"My father is very happy living there. I wish he would move close to me but knowing the care he receives makes me happy that this is the home he chooses. The staff tries hard to make these difficult days for my father bearable. Bless you all."

"I am very happy with the care and support for my mom that you give to her."

"Keep up the professional job at Erie. I am highly satisfied with everything they've done for my father."

"Thank you all for the great work you do!"

"I feel the care is excellent."

"We are very pleased with the care my father is receiving and the activities that are offered to him. Thank you all for everything."

"The dementia/Alzheimer’s unit at the Erie Soldiers and Sailors Home should be a model for how to treat patients with this terrible disease. They are doing a fantastic job."

"As I live out of town, I appreciate knowing my dad is receiving such quality care. I feel incredibly fortunate to have him at the Soldiers & Sailors' Home."

"All my fathers’ needs are met. I am extremely satisfied with his care."

"I am very pleased with the care my father receives."

"All the personnel are very nice and do all they can to make things easier. He has had a rough life since service in Korea and I am thankful for the help he gets."

"Many thanks to everyone at the Erie facility for their help and support. I am thankful for such a wonderful place for my dad."

"I like the Soldiers' and Sailors home; there are nurses there when he needs them that take good care of him. It's a good place for my father at this time, thank you."

"The Soldiers and Sailors Home is the best one in Erie."