Landline phone services are covered under the commonwealth’s main telecommunications contract. Agencies can procure these services through the enterprise services management system (ESMS). For rate information, see the ESMS product catalog.
Questions concerning landline phone services can be directed to Michael Tweed, Geralyn Matscavage, Raphael Cuesta or Peter Shuntich in OA-Information Technology’s voice services department.
Assistance with landline phone equipment is available on the landline instruction & documentation page.
Agencies can set up toll-free service through AT&T. Low volume numbers are handled through AT&T’s Readyline service. High volume numbers are through AT&T’s Megacom service. Costs vary depending on location.
To route incoming toll-free calls, use the NPA NXX Listing.