Learning Management System (LMS)
LMS is a web-based system for training programs and information sharing regarding bioterrorism and other public health issues. LMS will allow persons to complete training and share information 24/7 in the convenience of their workplace or home. A School track has been added to LMS to provide courses to Certified School Nurses, Registered Nurses and other school personnel which will fulfill PDE Act 48 of 1999 hour and RN Act 58 of 2006 requirements. To become a registered user or to access your account, please visit www.paprepared.net.
Many users like to review courses they have already completed. To review a continuing education course, click on the Learn Tab and then My Completed Courses. Next, click on the desired completed course to review the lecture. Read further instructions on the CentreLearn blog.
The Pennsylvania Asthma Partnership (PAP) has worked with the Department of Health (DOH), Division of School Health, to post Asthma 101 on LMS. This session is available for 2 hours of continuing education. Asthma 101 is designed as an introduction to preventing, treating and reacting to an asthma episode for teachers and school personnel.
NEW!!2012 Annual Conference Pennsylvania Association of School Nurses and Practitioners, Supporting Our Students in Difficult Times: READY! SET! GROW!, April 13 - 15, 2012, Penn Stater Conference Center, State College, PA
At the completion of the conference, participants will: Increase their knowledge of chronic health conditions that occur in the school setting; Improve their understanding of current school health issues; and Enhance their ability to network with colleagues and identify valuable school health resources. The conference brochure is available by clicking here.
NEW!!South Central Annual School Nurse Update, April 23, 2012, 8:00 - 4:30 pm, PA Child Welfare Training Center, Mechanicsburg, PA
The purpose of this conference is to provide school nurses with current information on issues impacting school populations. The learner will be provided with strategies to work with students affected by pests (lice, fleas, bedbugs, etc) that can cause health problems and distraction. Participants will learn the latest guidelines for asthma management, to interpret current immunization regulations, utilize school health resources and manage school health mandates. 7.0 continuing education hours will be available. Cost- $20 for meals and breaks.To access the brochure, click here.
Civil Rights in the Classroom (What are the laws and who is responsible for complying?) Monday, February 13, 2012, 11:00 am - 12:30 pm
The Center for Safe Schools is pleased to announce the third event in an online learning series presented by the MidAtlantic Equity Assistance Center. The civil rights of public school students must be safeguarded to ensure equal access and opportunity for all students. What are these civil rights laws? Who is responsible for complying with these laws? Where do teachers fit in? This session will provide an overview of civil rights laws and issues as they pertain to the classroom, discuss their impact on student achievement and school reform, and provide participants with practical tips. To register, click here.
Planning for the Whole Community: Addressing Access and Functional Needs Before, During and After Disasters. Tuesday, February 14, 2012, 2:00 - 3:00pm.
More than 50% of American have some type of functional disability. Emergency management should be inclusive of individuals with access and functional needs, and communities should understand and meet the true needs of the entire community affected by a disaster. During this call, experts will discuss how clinicians can work within their communities to integrate and coordinate emergency preparedness, response and recovery efforts for children and adults with disabilities. Earn Free Continuing Education Credit (CME, CNE, CEU, CECH, ACPE, and AAVSB/RACE). Call recordings (audio, webinar, and transcript) will be available a few days after the call/webinar by clicking here.
To participate by phone: Dial: 888-790-6180, Passcode: 1281914. To participate by webinar, click here.
Resolving Conflict: Everyone Can Do It! March 6, 2012, 10:00 am - 4:00 pm. Hershey Lodge and Convention Center, Hershey, PA.
This seminar is sponsored by the Pennsylvania Association of Business Officials (PASBO). Conflict is defined as a "stuggle" between two individuals or groups who perceive their goals as incompatible. This seminar is designed to address the two dimensions of conflict- the issue of the conflict and the emotions surrounding the conflict-and provides insight into how conflict can be managed and resolved. For more information and to register online, click here.
4th Annual Fighting Asthma Disparities. Friday, March 16, 2012, 8:00 am - 4:00 pm. Children's Hospital of Philadelphia
Topics include: Current knowledge about effective interventions to reduce asthma disparities and where gaps in knowledge exist; Identification and treatment of preschoolers with asthma; Healthy home environment strategies; and Strategies for improving child care and school environments. Keynote Speaker is Noreen M. Clark, Ph.D. from the University of Michigan. Send name, organization, title, phone number and e-mail address along with the $30 registration fee to: Community Asthma Prevention Program, 3535 Market St., Room 1032, Philadelphia, PA 19104. For additional questions, contact CAPP at 215-590-5261.
Special Events and After School Safety Planning. March 28, 2012, 9:30 - 11:00 am.
This seminar is sponsored by the Pennsylvania Association of School Business Officials (PASBO). Though we hope it will never happen, being prepared for emergencies at special events and after school activities can make the difference between a situation being a minor incident or a major one. Common incidents and concerns will be reviewed as well as resources to aid your school in planning and preparing for after school safety or emergency events. For more information and to register online, click here.
American College of Physicians- Immunization Webinar Series
The American College of Physicians is offering a series of free immunization webinars in the coming year, as part of its cooperative agreement with the Centers for Disease Control and Prevention. Topics include: February 23, Efficient Vaccine Ordering; March 13, Applying Quality Improvement Principles ot Immunization and July 18, Communicating Risk-Benefit of Vaccination to Patients. To register and read about other upcoming ACP immunization webinars, click here.
Olweus Bullying Prevention Program : February 16, 2012: Cyberbullying Resources; March 15, 2012, 3:00 - 4:00pm : Bullying Prevention in High Schools; April 19, 2012, 3:00 - 4:00 pm: Bullying and Hazing.
Center for Safe Schools through funding provided by the Highmark Foundation will present sessions cover various aspects of the Olweus Bullying Prevention Program (OBPP).Act 48 professional development hours are available. For more information and to register, click here.
Let's Move in School Webinars
The American Alliance for Health, Physical Education, Recreation and Dance (AAHPERD) supports the First Lady's Let's Move in School initiative. Join AAHPERD the second Wednesday of every month for a webinar about what's new with Let's Move in School, resources to use in your school, and real life examples from those in the field. To view archived webinars, please visit the Let's Move in School webinar archive. Mark your calendars for the following dates: February 8, 2012: Family and Community Involvement; March 7, 2012: Integrating Nutrition Education into PE; April 11, 2012: Director of Physical Activity Certification; and May 9, 2012: Summertime Physical Activity. All webinars are from 1:00 - 1:45pm. To register, click here.
Safe Schools Professional Development Series 2011-2012
The Center for Safe Schools is pleased to offer a series of professional development opportunities designed to increase the capacity of schools to prepare and respond to school-based emergencies. Programs will be offered in six locations throughout Pennsylvania. Click here. Topics include: March 2012: Planning for Parent/Child Reunification after a Crisis and April 2012: Preparing School Safety Memorandums of Understanding.
Improving Child's Health through Federal Collaboration- Obesity Prevention, February , 2012, 4:00 - 5:30pm
Organized by the Envirionmental Protection Agency, Region 8 and the Health Resources and Services Administration, Region VIII, this session is part of a year-long webinar series. The purpose of this series is to encourage coordination, collaboration and information sharing across government agencies and organizations, health care providers, educators, and the general public in addressing children's health issues. For additional information about each of these webinars, including registration information, please click here.
Topics and dates for 2012 include: March 8, Affordable Care Act; April 12, Communities Working Together for Better Health; May 10, Successful Asthma Management; June 14, Healthy Homes, August 9, Children's Environmental Health Research and September 13, National Children's Study.
Protecting Children From Thirdhand Smoke: Clinical and Policy Prescriptions. Monday, March 5, 2012, 8:00 - 10:00 am. St. Christopher's Philadelphia
Please join the Get Healthy Philly team, the American Academy of Pediatrics, and St. Christopher's Hospital for a lecture by national expert Dr. Jonathan Winickoff! Dr. Winickoff will talk about the crucial role of health professionals in protecting children from the harmful effects of tobacco smoke and reducing the prevalence of adult smoking behaviors. This training will be held at: St. Christopher's Hospital, Hospital DiGeorge Teaching Center, 3601 A Street, Philadelphia, PA 19134. RSVP to Joann Guerilus: joann.guerilus@phila.gov or 215-685-5623.
Preventing Childhood Obesity: An Ecological Approach. March 14 - April 24, 2012
In this six-week long course, participants will learn to apply an ecological approach to preventing childhood obesity. The course is expected to take approximately 2 - 3 hours/week. Class size is limited to about 25 teams. The regular cost is $150/person and the course provides 15 continuing professional education units. Individuals who want to be considered for the course can apply here. All teams should contact Christina Stark at cms11@cornell.edu to obtain permission from the facilitator and information on how to register.
This course is targeted to teams of 3 - 5 people that include at least 1 county-based extension nutrition educator, 1 county-based 4-H agent and 1 community partner. To encourage teams with this composition to enroll, a half-price enrollment fee of $75/person for up to three people per team is being offered.
This course is approved for Act 48 hours form the PA Department of Health, Division of School Health. Send the certificate of completion by e-mail to c-paschool@pa.gov or fax to 717-783-4790. Please include your Department of Education Professional ID number.
First National Immunization Conference Online, Immunization: Access for All. March 26 - 28, 2012
The goals of the Conference are to provide information that will help participants provide comprehensive immunization coverage for all age groups & explore innovative strategies for developing programs, policy, and research to promote immunization coverage for all age groups. Attendance at live workshops is limited to the first 1000 people to log in at the start of each session. The conference agenda is available by clicking here. For more information, click here.
The Division of School Health is working with the CDC to provide continuing education hours for this conference. Watch this site for more information as it becomes available.
Pennsylvania Nutrition Education Network's Annual Conference 2012. April 24 and 25, 2012. Sheraton Harrisburg- Hershey, Harrisburg.
PA NEN's 2012 Annual Conference will provide knowledge, awareness and tools to manage what's on your plate. With recent budget cuts and staff layoffs, many organizations do not have the resources to support the increasing need for nutrition education. Attend this conference to learn how you cn help make a positive difference in nutrition status. Act 48 and Act 58 hours are available for this conference, 3 hours for April 24th and 5 hours for April 25th. For more information or to register on-line, click here.
Vision and School Success: Convergence Insufficiency and Learning-Related Vision Problems. Thursday, March 8, 2012, 6:00 - 7:00 pm. Vision and Learning Center, 112 S. Main St., Muncy.
This workshop includes hands-on demonstrations to help participants better understand convergence insufficiency and other common vision disorders. Target Audience: Parents, Educators and Professionals. RSVP to 570-546-4885.
American Trauma Society, Pennsylvania Division Conference. April 4 - 5, 2012. Hershey Lodge and Convention Center.
Every year, new challenges arise in Pennsylania that affect all levels of car eprovided by pre-hospital personnel, physicians, nurses, administrators, social workers, and others. The Conference Planning Committee examines these issues relevant to trauma prevention and care, and attempts to provide speakers with the greatest expertise in current trends and up-to-date information in these areas. This year's conference will emphasize injury and prevention ten years post a changed world. To download the conference brochure for registration information, click here.
Pennsylvania Childhood Trauma and Injury Prevention Conference: Successful Models and Methods for Injury Prevention. April 23 - 24, 2012. Best Western Premier Eden Resort, Lancaster.
This statewide conference will focus on best practices related to motor vehicle safety, youth sport concussion management, walkable communities, home visitation, falls prevention and playgrounds. In addition, data sources and a learning session on injury prevention principles will be presented. Pre-registration is required. Register online by clicking here. Funding for this conference is provided by the PA Department of Health and Safe Kids Pennsylvania.
Weight of the Nation: Moving Forward, Reversing the Trend. May 7 - 9, 2012. Washington, D.C.
Sponsored by the CDC, this conference will emphasize how communities, workplaces and schools, etc., can change nutrition and physical activity environment to prevent and control obesity. Register by Thursday, March 15, 2012, to avoid late registration fees. For more information or to register, click here.
Organ and Tissue Donation Awareness Mini Grant and Spring Institute. May 12- 13, 2012. Penn Stater Conference Center, State College, PA
The start of the 2012-13 Organ and Tissue Donation Awareness (OTDA) Mini Grant cycle is here. The minigrants will be up to $5,000 per school district and we are looking for a sustainable and interdisciplinary curricular plan. New written a grant before? Attend the Spring Institute to see what other schools have done, gather more knowledge on resources available for implementation and attend the grant writing session.
To find the Mini Grant application, the updated OTDA Toolkit aligned with Pennsylvania standards, register for the Spring Institute and register to receive the quarterly newsletter, click here. For additional information, contact Heather Shearer at 717-606-1795 or heather_shearer@iu13.org.
Drug Impairment Training for Education Professionals (DITEP). June 18 - 19, 2012, 8:00 am - 4:00 pm. Mechanicsburg Middle School, 1750 South Market St., Mechanicsburg, PA 17055
Target audience: School Nurses, Administrators, Guidance Counselors, SAP Team Members, and School Resource Officers. This training will enable school nurses and educators to determine whether or not a student is impaired; if there is impairment, whether it is due to a medical problem or is drug related; and if the impairment is drug related, what category or categories of drugs are likely causing the observed impairment. Registration and Act 48 hours will be administed by the Capitol Area Intermediate Unit. Lunch is on your own. Registration will be limisted to the first 100 participants. Please click here to log in or create an account. Please contact swalked@mbgsd.org or 717-691-4580 with any questions.
SAVE THE DATE! National Association of School Nurses (NASN) Annual Conference. June 23-26, 2012 (Pre-conference, June 22). San Francisco
Watch www.nasn.org for more information.
SAVE THE DATE! Pennsylvania Community on Transition Conference: Empowerment in an Environment of Change. July 25 - 27, 2012, Penn Stater Conference Center, State College, PA
Watch for more information at the PaTTAN website, www.pattan.net.
SAVE THE DATE! Pennsylvania Education Association (PSEA), Annual Division of Pupil Services (DPS) Conference. August 8 - 9, 2012. State College
Watch this site for more information.
SAVE THE DATE! 3rd Annual School Nurse Institute- Lehigh County School Nurse Advisory Board. August 15-16, 2012. Lehigh Career and Technical Institute, Schnecksville, PA
Look for more information and registration forms in the Spring of 2012, by clicking here.
Penn State University Continuing Education Courses for Nurses Summer 2012
In Summer 2012, ten campuses will be offering school nurse courses. These courses include: Altoona, Berks, Erie, Fayette, Harrisburg, Lancastere, Northern Tier, University Park, Williamsport and Worthington Scranton. Courses being offered include: Autism Spectrum Disorders; Bullying; Dealing with Dying, Death and Other Life Crises; Concepts of Health; Drugs of Abuse; Mental Health Issues; Emergency Care and Safety; Ethical Challenges in Healthcare Informatics; Legal and Professional Issues in School Nursing Perspectives in Population-based Health; Psychotropic Drugs and Children/Adolescents Spanish for Healthcare Providers (NEW). Descriptions of the courses and course schedules can be found by clicking here.
Eating Disorders in Adolescents: Strategies for the Primary Care Provider
Complex and multi-factorial, eating disorders can be challenging to detect and manage. But primary care providers are in a unique position to identify them in their earliest stages, when treatment can be most effective. Listen to a discussion on the signs and symptoms of eating disorders, the latest treatment strategies, and co-managing these disorders with the clinical team to avoid relapse and achieve a successful outcome. To access this archived presentation, click here.
C.A.R.E. for Students with Food Allergies: What Educators Should Know
Developed in partnership with leading organizations and critically evaluated by health professionals and educators, this innovative course is designed to help school personnel prevent and manage emergency situations. The elearning course is the result of a collaborative effort among the Food Allergy and Anaphylaxis Network (FAAN), the Food Allergy Initiative (FAI), Anaphylaxis Canada, the Canadian Society for Allergy and Clinical Immunology and Leap Learning Technologies. For more information or to register, click here.
This course is approved for 1.5 Act 48 hours from the PA Department of Health, Division of School Health. Send the certificate of completion by e-mail to c-paschool@pa.gov or fax to 717-783-4790. Please include your Department of Education Professional ID number.
TB 101 for Health Care Workers
The Centers for Disease Control and Prevention (CDC), Division of Tuberculosis Elimination (DTBE) , is pleased to announce the release of the interactive online course, TB 101 for Health Care Workers. This course was developed as a collaborative effort between DTBE and the four TB Regional Training and Medical Consultation Centers (RTMCCs). TB 101 is designed to educate health care workers about basic concepts related to TB prevention and control in the United States. There are 6 lessons: Introduction; TB Transmission and the Development of TB Disease; Testing for TB Infection; Diagnosis of TB Disease; Treatment of Latent TB Infection and Treatment of TB Disease. TB 101 is available by clicking here.
Addressing Health Literacy, Cultural Competency and Limited English Proficiency
The U.S. Department of Health and Human Services is hosting this training for health care professionals and students to improve patient-provider communication. Improve your ability to communicate with medically underserved patients about their health care. This course teaches how to acknowledge cultural diversity, address low health literacy and accommodate for low English proficiency to better serve our diverse population to naivage the health care system. For more information, click here.
Suicide and Young Children
Well Aware has made available podcasts and Power Point slides from their series "Staring Young, Starting Early." The webinars include: Cry for Help: Can Children Elementary-Age and Younger Really be Suicidal; Guiding Light: Helping Parents Comprehend the Potential for Suicide in Their Children; and How Young is too Young? Age-Appropriate Programs to Foster Suicide Prevention in Children. For complete information, click here.
Vision Screening Tutorial
The National Association of School Nurses has partnered with the American Association for PEdiatric Ophthalmology and Strabismus to develop resources to promote school vision screening and to disseminate information about common eye diseases in children. Watch online or purchase a copy by clicking here.
Tobacco Free Allegheny (TFA)
TFA supported the development of several trainings to educate school personnel in understanding the developing brain and how to strengthen their tobacco policies. TFA and the other regional primary contractors are available to provide education, training and technical assistance to schools to ehnahnce protective factors and decrease risk factors particularly through programs and policies.
If you would like information about Reducing Risk: Understanding the Adolescent Brain or other trainings appropriate for school professionals, contact Tobacco Free Allegheny at 412-322-8321 or visit www.tobaccofreeallegheny.org for information on the tobacco control program in your region.
Operation Military Kids (OMK)
Operation Military Kids is the U.S. Army's collaborative effort with America's communities to support children and youth impacted by deployment. OMK in Pennsylvania was implemented in 2007 and is administered through Penn State Cooperative Extension. For more information, click here. To schedule a training, contact Susan J. Smith, at Sjs52@psu.edu or call 814-865-2264.
American Nurses Association Nurse CE
ANA's Online Continuing Education gives you easy access to the highest quality issue-based and clinical CE topics. Whether you're looking to advance your career, understand new laws and regulations, or simply keep your license and certification up to date, ANA has CE that will help you meet your goals while improving your patients' outcomes. For more information, click here. The newest courses include: "Scope and Standards of Nursing Practice," "Applying ANA's Code of Ethics to Everyday Practice" and "Understanding Nursing's Social Policy Statement."
Heads Up to Clinicians Concussion Training: Addressing Concussion in Sports
Learn more about managing concussions. Check out CDC's new free online training for health care providers developed in partnership with the NFL and CDC Foundation. For more information, click here.
Concussion in Sports- What You Need to Know, National Federation of State High School Associations (NFHS)
NFHS and the Centers for Disease Control and Prevention (CDC) have teamed up to provide information and resources to help coaches, officials, parents and students on the importance of proper concussion recognition and management in high school sports. In this course you will understand the impact sports-related concussion can have on your players, how to recognize a suspected concussion, the proper protocols to manage a suspected concussion, and steps to help your player return to play safely after experiencing a concussion. To register or access this course, click here.
ImPACT- Featured Training Sessions
ImPACT is proud to announce new training sessions. Some trainings are provided live. Others are over provided as webinars. For some there is a fee and others are free. For more information, visit http://impacttest.com/training/workshops.
School Nutrition Association- Food Allergy Management in Schools
The School Nutrition Foundation (SNF) and USDA have produced a series of three FREE webinars on understanding and addressing food allergies in schools.Recordings and all webinar materials are archived here.
While these courses provide an excellent resource, the Division of School Health is unable to award Act 48/58 hours for these webinars.
NetSmartz Presentations
The 2011 Internet Safety Presentation for Parents, Guardians & Communities provides parents with a new look at some of their most common safety concerns and offers practical solutions. Click here to download the materials.
Public Health Nurse Ready- University of Albany
The courses in this certificate provide a foundation of core public health nursing concepts and practices. Topics include: cultural competency, public health literacy, public health policy, basic epidemiology, and the core functions and essential services of public health. This is a free online certificate designed to enhance the skill of nurses working in public health, whether they are new to the workforce or looking to improve their skills. Cost: Free. To enroll in PHN Ready, please click here.
This course is approved for Act 48 hours from the Department of Health, Division of School Health. Send the final certificate of completion by e-mail to c-paschool@pa.gov or fax to 717-783-4790. Please include your Department of Education Professional ID number.
Principles of Prevention
Free on-line course available 24/7. This course teaches key concepts of primary prevention, the public health approach and social ecological model in the prevention of five types of violence: Child abuse and neglect; Intimate partner violence; Sexual violence; Suicide and Youth Violence. The course is available by clicking here. Plan on 90 uninterrupted minutes to complete the 5 training modules plus registration and evaluation. You can pause the course at any time, but please do not log off or close your browser as this will boot you from the system and you will have to restart the training.
This course is approved for Act 48 hours from the Department of Health, Division of School Health. Send the certificate of completion by e-mail to c-paschool@pa.gov or fax to 717-783-4790. Please include your Department of Education Professional ID number.
Child Nutrition Reauthorization: Putting the Act into Action
"What You Need to Know to Make the Most of the New School Nutrition and Wellness Improvements." Speakers will discuss key provisions of the Healthy, Hunger-Free Kids Act which will result in easier access to free meals for low-income children. Click here to see and hear the Webinars in this series. Cost: Free.
School Emergency Management Course Series
The U.S. Department of Education's Office of Safe and Drug-Free Schools (OSDFS) Readiness and Emergency Management for Schools (REMS) Technical Assistance (TA) Center is pleased to announce that four new courses have been added to the online School Emergency Management Course Series, a tool being offered to provide emergency management training for schools: 1) Developing an Emergency Management Plan for Schools; 2) Bereavement at Schools; 3) Emergency Management Considerations for Students and Staff with Disabilities and 4) Pandemic Flu Preparedness in School Emergency Management. The new courses are available at http://rems.ed.gov/index.php?page=online_courses. These courses are available 24/7 and are free.
All courses under the School Emergency Management Course Series are available to PA school employees for Act 48 hours from the Division of School Health. Send the certificate of completion by e-mail to c-paschool@pa.gov or fax to 717-783-4790. Please include your Dept. of Education Professional ID number.
Organ and Tissue Donation Awareness (OTDA) Project
Earn one Act 48 Credit Hour per free online module-at your convenience! Register today for one of the six new online learning modules. Go to the OTDA webpage at IU13.org at http://www.iu13.org/StudentsandParents/Pages/OrganandTissueDonationAwareness.aspx and click on the first link at the top of the page (Training Opportunities). Once registered, you will be contracted with an IU13 Moodle username and password. These courses are available 24/7.
Every Child by Two: Bringing Immunity to Every Community
The purpose of this webinar-developed in partnership by CFMC and the American Nurses Association is to address misconceptions that the nurse may hvae about vaccines and vaccine safety and to teach a method for addressing parent misconceptions. Please visit http://www.yourcesource.com/ecbt for more information regarding this webinar. This webinar is free and available 24/7.
This course is available for 2.5 Act 48 hours from the Division of School Health. Send the certificate of completion by e-mail to c-paschool@pa.gov or fax to 717-783-4790. Please include your Dept. of Education Professional ID number.
University of Albany, School of Public Health Webinars
The University of Albany, School of Public Health offers a variety of webinar opportunities. Please visit the below links: for archived webinars, http://www.albany.edu/sph/coned/webstream.htm and for Nurse Training on Immunization Projects, http://www.albany.edu/sph/coned/nurse_tip.htm. These courses are free. The archived webinars are available 24/7.
These courses are available for Act 48 hours, if applicable to school nurse practice, from the Division of School Health. Send the certificate of completion by e-mail to c-paschool@pa.gov or fax to 717-783-4790. Please include your Dept. of Education Professional ID number.
Welcome Back Program
The Leukemia & Lymphoma Society is offering a free professional education program for school personnel on assisting childhood cancer survivors with the transition from clinic to classroom. For more information on this program, contact the Society at 800-726-2873 or www.lls.org.
Promoting Student Success through Resiliency
Offered free to all PA educators and educational specialists through the PA Department of Education eMBEDDED LEARNING courses. Act 48 hours will be awarded after completing all 10 sections. This course provides school personnel with environmental protective factors that positively affect students. To access the eMBEDDED LEARNING site, click here.
ASHA Free Continuing Education Contact Hours
