Service Management

OA-Information Technology helps commonwealth agencies provide IT service to their employees. The Remedy application supports these primary IT service management functions:

• Asset management — the management of equipment, hardware, software and network resources
• Service desk management — the management of agency-level help desks
• Service level management — the management of service level agreements (SLAs)

View the service management FAQ.

Get Support

To report a problem with the Remedy application, please submit a Remedy ticket under the tier 2 category “Remedy application support” and type “problem.” If Remedy is unavailable or it is an emergency, call the enterprise IT call center at 877.836.7771 or 717.506.1079 and select option “0.”