SEVC Resident Family Satisfaction Survey Results
The family of each skilled nursing resident throughout the PA DMVA Homes system was recently sent a family satisfaction survey. Two global questions included in the survey ask how the families judge the overall quality of nursing home care. One question asks respondents to rate their overall satisfaction with the facility. Another question asks if they would recommend the facility to others. These results demonstrate a very high level of family satisfaction for each of the PA DMVA Veterans’ Homes.
Testimonials From the Survey Participants:
"Resident is very clean and neat."
"I did not know how my dad would fit in at SEVC. He appears to be very happy there. He didn't have a bad thing to say. Thanks."
"I am so grateful for the kindness, respect and understanding care given to my cousin. God bless all of those concerned."
"Brother always looks clean and well fed. He seems content."
"I couldn't be more pleased at the efficient care of my dad! Great Job!"
"My brother is a difficult person to deal with at times because of strokes he has had and I am extremely pleased with his care!"
"I am thankful the resident can be at SEVC since he served in 2 wars. I am very pleased with the home."
"Staff knows residents well enough to know when he is having a "bad day" and are frequently able to resolve the issue at hand and get him calmed down quickly. Thank you for the superb care you provide."
"The facility is very good at treating the needs of their residents"
"On balance, well satisfied."
"I have had a lot of experience with other facilities. My family really appreciates the good care given to my aunt at SEVC."
"Staff is polite and pleasant and caring both to residents and visitors."
"I feel my relative receives very good care; the medical needs are well taken care of. My husband and I can honestly say we feel SEVC is the best. Thank you all very much."
"I am very pleased with the care my father is receiving. He seems very happy."
"I noticed the first time I was in Coates Hall how clean it was and never noticed any odor. He was pleased when they received new furniture."
"The staff members show care and concern for each individual Resident. Our Family is glad we make the decision to have our relative cared for at SEVC, Spring City."
"After 6 months in a Nursing Home the SEVC is a "miracle". My husband of 62.5 years is a fall risk and they have provided him with a “merry walker” so he can walk around alone – Freedom."
"The quality of treatment remains first rate. My mother continues to inform me 'they treat me good - I like it here.'"
"We are very pleased with the care my brother gets and he never complains."
"I highly recommend this facility to any Veterans’ family member. I am very very pleased with my fathers care at this facility."
"I am very satisfied with the quality of care my father is receiving."
"Thank you for your attention to our mother's needs and well-being. We appreciate everything your staff does for our mother. We are thankful that she goes to the social activities and get togethers."
"We are extremely pleased and impressed with the Southeastern Veterans' Center. The staff is wonderful. The facility is clean and well-maintained. We feel that my mother (a veteran) is treated like family. She loves it here."
