SWVC Resident Family Satisfcation Survey Results
The family of each skilled nursing resident throughout the PA DMVA Homes system was recently sent a family satisfaction survey. Two global questions included in the survey ask how the families judge the overall quality of nursing home care. One question asks respondents to rate their overall satisfaction with the facility. Another question asks if they would recommend the facility to others. These results demonstrate a very high level of family satisfaction for each of the PA DMVA Veterans’ Homes.
Testimonials From the Survey Participants:
"Good job by everyone, thank you and God Bless everyone."
"Thank you for taking great care of my brother."
"Only have good things to say."
"Completely satisfied and impressed by everything. Prompt, efficient manner. Good job by all staff."
"Very happy & satisfied with care. Thanks to all staff for excellent care."
"SWVC is very caring."
"Staff works hard and provides good care."
"Wonderful, caring staff. I can go on vacation and not worry."
"Pleased with the care. Thanks for all the hard work required."
"My father passed away and the staff was so accommodating and sensitive to the family"
"Wonderful, thorough treatment. Thank you, thank you, thank you."
"I am very satisfied with everything. I don't think I could get any better care."
"Very pleased with staff and facility."
"The care is great."
"The facility staff is all wonderful. His nurses are great and the meals are served with much attention. Thank you."
"I am very pleased with the facility."
"I continue to be impressed with the excellent care received."
"My mother passed away, everyone loved her and had many tears in their eyes when she passed. It was a wonderful place for her, bright, cheery and clean!"
"The personnel are wonderful especially they go way beyond the call of duty to be sure patients are attended. They give immediate attention and render excellent medical and professional care."
"I am pleased with the care provided to my father. I am an RN and am very familiar with patients/residents in long term care and SWVC does outstanding care."
"I am satisfied with the care my husband is receiving at this facility."
"The center is doing an excellent job with my brother."
"The 2 North staff has been very receptive to the family’s requests and we are very satisfied with her care."
