On June 30, 2016 this Commonwealth Enterprise Portal (WebCenter Interaction) will be retired from service.
Prepare your agency now by moving content from Communities, Knowledge Directory, Publisher, and Collaboration projects to alternative systems. For more information on this initiative, visit the migration project.

Enterprise Services Management System (ESMS)


The Enterprise Services Management System (ESMS) is a Web-based system used for ordering, billing and asset inventory of telecommunications products and services. This includes products and services covered under the Telecommunications Services Contract, as well as additional services such as mobile voice and data.

For access to ESMS, please contact your agency telecommunications office.

Contact the OA-BCCM Help Desk for vendor and user documentation.  For questions, please call 717.772.8604 or email ra-oabccmhelpdesk@pa.gov.

Shared Resource Charge

The commonwealth's Telecommunications Services Contract provides valuable services to the agencies. These services address many of the operational and management issues associated with supporting a large and complex telecommunications service environment. To help pay for these services, agencies are billed a shared resource charge each month through ESMS. The amount billed to each agency is based on the type and quantity of services in use and is identifed in the ESMS Product Catalog.