UCMS Project Overview

 
What is UCMS?
What is the UCMS Project Vision?
What are the UCMS Guiding Principles?
What are the Goals of the UCMS Project?
What value will UCMS provide to L&I?
When will the system be ready?
Overview of the three UCMS Releases

What is UCMS?

The Unemployment Compensation Management System (UCMS) project is the replacement of Unemployment Compensation's 40-year-old computer system and transformation of UC business processes with an integrated solution that will provide the tools and self-access for UC staff, claimants, employers and Third Party Administrators to have a quality business experience with UC programs.

What is the UCMS Project Vision?

To better serve UC customers by transforming business processes and replacing all UC legacy (antiquated) applications with an integrated UC system.

What are the UCMS Guiding Principles?

These Guiding Principles are adopted for use throughout the UCMS project and beyond.
 
Automate Processes & Simplify Work
Use Modern, Flexible Technology
Implement Account Management
Maximize Self-Service
Integrate Systems
Facilitate Education & Communications

Automate Processes & Simplify Work

Specific areas of focus will include:
  • Design transactions that allow customers to initiate requests for services that require little or no human intervention
  • Implement more advanced functionality, such as automatically exchanging employment separation information electronically even before a claim is filed

Use Modern, Flexible Technology

Specific areas of focus will include:
  • 24/7 availability, or system uptime as close as possible to continuous availability based on the latest technology and design techniques

Implement Account Management

Specific areas of focus will include:
  • Allow employers to see their entire accounts online, including account and transaction history

Maximize Self-Service

Specific areas of focus will include:
  • Allow employers to change their basic demographic information simply, using secure sign-on (e.g., Personal Identification Number, or PIN)
  • Expand or enhance claimants’ ability to change their own address and PIN, and view their account information
  • Allow filing of reports and payment of taxes (for either current or delinquent quarters) and allow applications for tax refunds or account adjustments online
  • Allow claimants and employers to view determinations and appeal decisions online
  • Offer a self-service option to initiate every UC service, even for those services that would, after initiation, require a direct-service contact
  • Expand or enhance the viewing of online status of a particular claim and filing of an initial claim online
  • Allow employers to view UC benefits charges online
  • Allow employers to file a rate appeal online
  • Allow employers and Third Party Administrators (TPAs) to submit their information via batch and bulk electronic file transfer

Integrate Systems

Specific areas of focus will include:
  • Allow employers to have a comprehensive view of their accounts using integrated information that traditionally has come from multiple data sources

Facilitate Education & Communication

Specific areas of focus will include:
  • Communicate UC-related changes to employers and claimants

What are the Goals of the UCMS Project?

  • To meet or exceed customer service expectations
  • To provide accessibility to tax and benefit services
  • To capture, maintain and provide easy access to meaningful quality data
  • To deliver UC services economically and efficiently
  • To ensure fair and consistent application of PA UC Law, UC Administrative Code and federal laws and regulations
  • To move from simple transaction to client-based customer view
  • To improve reporting, analysis and research processes with the implementation of an integrated database

What value will UCMS provide to L&I?

Implementation of UCMS will provide value to citizens, employers, UC staff and other customers who use UC services. UCMS will:
  • Provide staff with the ability to work in "real time"
  • Reduce the reliance on paper, thereby reducing the risk of loss and errors
  • Provide a more usable system that reduces the amount of time needed for technical training
  • Improve data quality and accessibility
  • Provide a flexible system that supports business and organization needs

When will the system be ready?

The system will be implemented in a multiphase approach. Each phase is called a release, which is a collection of system features implemented simultaneously. There are three major releases: #1 Wage Records and Tax Remittance Posting, #2 Tax Services and #3 Benefits Services.

Overview of the three UCMS Releases


Release 1:
Wage Records/Tax
and Remittance
Posting

  • Replace wage data
  • Improve the quality of wage data from improved edit checking
  • Improve data in the Wage Records system
  • Allow correction of wage and tax data errors before storing the data, while ensuring that data is available for claims processing
  • Reduce searches required for missing wages
 

Release 2:
Tax Services

  • Replace existing Tax system
  • Improve the quality of tax data
  • Increase self-service options for employers
 
 
Release 3:
Benefits Services

  • Replace the current Benefits system
  • Minimize the incidence of errors
  • Maximize self-service options for claimants and employers
  • Increase ease of Call Center activities through automation
  • Enhance Call Center search capacity
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