PACE

PROVIDER BULLETIN

 

January 23, 2004

 

Provider Telephone Calls

 

 

The potential of the new PACE/PACENET legislation to add thousands more  cardholders has resulted in thousands more telephone calls.  This overwhelming cardholder response has also, unfortunately, temporarily resulted in more calls than we can currently handle.

 

The result is that many providers are being greeted with a busy signal instead of a friendly voice.

 

The Program is aware of this problem and is working to fix it as quickly as possible.

 

In the interim:

 

 

 

 

 

 

Questions may be directed to Provider Services at

1-800-835-4080

7 AM to 10 PM

Everyday

 

 

 

 

 

 

 

PPB-04-002