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TEST
ANNOUNCEMENT |
Commonwealth of Pennsylvania
State Civil Service Commission
Examination
for
OPERATIONS CENTER MONITOR
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Exam. |
Job Title |
Job |
Pay Schedule |
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1. |
Operations Center Monitor |
46021 |
S 5 |
APPLICATIONS WILL BE ACCEPTED UNTIL FURTHER NOTICE.
VETERANS: Pennsylvania law (51 Pa.C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences and opportunities for veterans, visit the Commission’s website www.scsc.state.pa.us; visit one of our offices; or call our veterans information line, (717) 787-6039.
You will respond to messages received through various electronic media in the twenty-four hour operations center at the Board of Probation and Parole in Harrisburg. This involves operating two-way radios, personal computers, facsimile machines and telephone switchboards. You will receive telephone messages, relay messages and other communications, and initiate appropriate actions. Work also involves reviewing data on electronic monitoring violations as they occur and initiating appropriate actions. Employees work shifts to insure twenty-four hours/day, seven days/week operation of the center.
You may be tested before your qualifications are reviewed. Your test results will count only if you meet all job requirements. If after reading the requirements you are not sure you qualify, contact one of the Commission's offices listed at the end of this announcement.
You must be a Pennsylvania resident, of good moral character and able to perform the essential functions of the job.
You must pass a background investigation.
Minimum Requirements
Three years of clerical or two-way radio operator experience, at least one of which was in a criminal justice, law enforcement, or emergency management agency;
OR
An equivalent combination of experience and training.
CONDITIONS OF EMPLOYMENT: Possession of a clear, firm voice; and no major speech or hearing impediments which would interfere with understanding verbal communication or being understood
and
Must be able to obtain Commonwealth Law Enforcement Assistance Network (CLEAN) certification within three months of employment.
Clarification of Requirements
You may substitute related education for the required experience. Unrelated experience or education will not be accepted.
EQUAL OPPORTUNITY EMPLOYER
There are currently 8 filled positions, all located in Dauphin County. There are 2 current and 10 anticipated vacancies, all in Dauphin County.
Additional opportunities may occur due to normal turnover from retirements, promotions, resignations and so forth.
For the most recent information on job opportunities contact:
Pennsylvania Board of Probation and Parole
Human Resource Division
1101 South Front Street, Suite 5600
Harrisburg, Pennsylvania 17104-2522
Telephone: (717) 787-8148
The 2 1/2-hour test will cover the following subject areas:
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Subject Area |
Number of Questions |
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Reading Comprehension |
20 |
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Interpersonal Relations |
10 |
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Interviewing |
20 |
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Effective Communications |
30 |
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Total |
80 |
The test will be given as soon as possible after applications are received. The test will be held in the Harrisburg, Philadelphia and Pittsburgh Civil Service offices, Monday through Friday. To make an appointment for one of these locations, submit your completed paper application to the office where you wish to be tested or apply online at http://www.scsc.state.pa.us. The test will also be held on selected Saturdays at a variety of Statewide locations. See the "Test Information" section of your application for details.
If you take the test and want to take it again, you may be retested after 6 months from the date of your test. You must submit a new application to be retested.
Employment and promotion lists will be established. You will be notified in writing of your test results.
Applications and further information can be obtained from:
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1. |
State Civil Service Commission: |
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Harrisburg: 2nd Level,
Strawberry Sq. Complex, |
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Philadelphia: 110 North 8th
St., Suite 503, Phila., 19107; |
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Pittsburgh: 411 Seventh Ave., Room 410, Pgh., 15219; Telephone
(Voice) (412) 565-7666, Text Telephone |
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Internet: www.scsc.state.pa.us |
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2. |
PA CareerLink offices |
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The Human Resources office listed under the "JOB OPPORTUNITIES" section of this announcement |
For further information on testing, assistance for persons with disabilities, veterans' preference and other items, refer to the instructions provided with the "Application for Employment/Promotion."
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