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TEST ANNOUNCEMENT NUMBER 2007-867 ISSUED JANUARY 5, 2007 |
Commonwealth of Pennsylvania
State Civil Service Commission
Examination
for
UC CLAIMS SUPERVISOR
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Exam No. |
Job Title |
Job Code |
Pay Schedule and Range |
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1. |
UC Claims Supervisor |
22980 |
S7 |
APPLICATIONS WILL BE ACCEPTED UNTIL FURTHER NOTICE.
VETERANS: Pennsylvania law (51 Pa.C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences and opportunities for veterans, visit the Commission’s website www.scsc.state.pa.us; visit one of our offices; or call our veterans information line, (717) 787-6039.
NATURE OF WORK
You will supervise office staff engaged in taking, processing, and examining unemployment compensation claims; assign work to staff; review staff workload and make reassignments to ensure adequate service is provided to claimants; interpret and communicate policies and procedures; monitor staff performance for adherence to goals, objectives and standards ensuring compliance with Federal and State laws; and provide technical guidance to staff on unusual or difficult adjustments, determinations, overpayment and appeal cases. Work also includes the review of performance data measures, assisting in the review of service quality evaluations, determining staff training needs, conducting technical training to orient new employees and to enhance the skill proficiency of employees.
JOB REQUIREMENTS
You will be tested before your qualifications are reviewed. Your test results will count only if you meet all job requirements. If after reading the requirements you are not sure you qualify, contact one of the Commission's offices listed at the end of this announcement.
You must be a Pennsylvania resident, of good moral character and able to perform the essential functions of the job.
Minimum Requirements
Five years of technical experience in unemployment compensation claims work including 1 year of monetary and non-monetary claims determinations; OR 1 year of experience in monetary and non-monetary unemployment compensation claims determination work, and a bachelor’s degree; OR an equivalent combination of experience and training that included 1 year of experience in monetary and non-monetary unemployment compensation claims determinations work.
Clarification of Requirements
You may substitute related education for the required experience or appropriate experience for the required education. Unrelated experience or education will not be accepted.
JOB OPPORTUNITIES
EQUAL OPPORTUNITY EMPLOYER
There are currently 78 UC Claims Supervisors employed in 8 Service Centers located in Duquesne, Allegheny County; Altoona, Blair County; Erie, Erie County; Indiana, Indiana County; Scranton, Lackawanna County; Lancaster, Lancaster County; Allentown, Lehigh County and Philadelphia, Philadelphia County.
Approximately 8 vacancies are anticipated annually, most in the southeastern area of the state.
Additional opportunities may occur due to normal turnover from retirements, promotions, transfers, resignations and so forth.
For the most recent information on job opportunities contact:
Department of Labor and Industry
Bureau of Human Resources
1418 Labor and Industry Building
Harrisburg, Pennsylvania 17121
Telephone: (717) 705-2731
Internet: www.dli.state.pa.us
TESTING
The written test will be administered on a computer. Information about computerized testing is available online at www.scsc.state.pa.us OR in paper form at any State Civil Service Commission Office.
The 2 1/2 hour test will cover the following subject areas:
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Subject Area |
Number of Questions |
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General Interviewing Concepts |
20 |
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Reading Comprehension |
15 |
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Investigation |
10 |
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Office Procedures and Practices |
10 |
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Unemployment Compensation |
20 |
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Supervision |
20 |
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Total |
95 |
The test will be administered in the Harrisburg, Philadelphia and Pittsburgh Civil Service Commission Offices, Monday through Friday.
The test will also be held approximately 10 days a month at additional test centers located in Allentown, Erie, Johnstown, Lock Haven, and Scranton. For further details on test dates, contact the Commission’s Information Services Unit; Telephone (Voice) (717) 787-7811, Text Telephone (Deaf/Hard-of-Hearing callers only) (717) 783-8896.
If you take the test and want to take it again, you may be retested after 6 months from the date of your test. You must submit a new application to be retested.
If your name is on an eligible list for this job title and you take this test, your most recent examination result will be the only one counted.
TEST RESULTS
Employment and promotion lists will be established. You will be notified in writing of your test results.
HOW TO APPLY
Apply online at www.scsc.state.pa.us or submit your completed paper application to:
State Civil Service Commission
(ATTN: Applications)
P.O. Box 569
Harrisburg, PA 17108-0569
Applications and further information can be obtained from:
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1. |
State Civil Service Commission: |
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Harrisburg: 2nd Level, Strawberry Sq. Complex, 320 Market St., |
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P.O. Box 569, Hbg., 17108-0569; Telephone (Voice) (717) 783- |
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3058, Text Telephone (Deaf/Hard-of-Hearing callers only) (717) 772-2685 |
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Philadelphia: 110 North 8th St. Suite 503, Phila., 19107; Telephone |
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(Voice) (215) 560-2253, Text Telephone (Deaf/Hard-of-Hearing callers only) (215) 560-4367 |
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Pittsburgh: 411 Seventh Ave., Room 410, Pgh., 15219; |
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Telephone (Voice) (412) 565-7666, Text Telephone (Deaf/Hard- |
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of-Hearing callers only) (412) 565-2484 |
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Internet: www.scsc.state.pa.us |
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Pennsylvania CareerLink Centers |
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The Human Resource Office listed under the "JOB OPPORTUNITIES" section of this announcement |
For further information on testing, assistance for persons with disabilities, veterans' preference and other items, refer to the instructions provided with the "Application for Employment/Promotion."