TEST ANNOUNCEMENT

NUMBER 2007-886

ISSUED  JULY 20, 2007

REVISED March 20, 2013

Commonwealth of Pennsylvania

State Civil Service Commission

Examination

for

INCOME MAINTENANCE CASEWORK SUPERVISOR

Exam No.	Job Title	Job Code	Pay Schedule And Range	Starting Salary
1.	Income Maintenance Casework Supervisor	44730	ST07	*

*Contact your Human Resource Office for promotional salary information.

APPLICATIONS WILL BE ACCEPTED UNTIL FURTHER NOTICE.

VETERANS:  Pennsylvania law (51 Pa.C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences and opportunities for veterans, visit the Commission’s website, Job Seekers page, for Veterans; visit one of our offices; or call out veterans information line, (717) 787-6039.

NATURE OF WORK

You will supervise and train staff engaged in determining client eligibility for Income Maintenance program services and benefits, assist eligible clients in obtaining services and refer clients or their family members to appropriate agencies or community resources for needed social and employment services.  Work involves interpreting and conveying the local application of income maintenance program policies and procedures; providing formal guidance and leadership for staff regarding interviewing clients and reviewing and updating case records; ensuring the accuracy, completeness and timeliness of decisions on clients' eligibility for benefits and services; distributing casework assignments; and supervising caseload management.  Work is performed independently in accordance with established policies and procedures under the direction of an administrative supervisor.

JOB REQUIREMENTS

You will be tested before your qualifications are reviewed.  Your test results will count only if you meet all job requirements.  If after reading the requirements you are not sure you qualify, contact one of the Commission's offices listed at the end of this announcement.

You are subject to Pennsylvania residency requirements and must be able to perform the essential functions of the job.  Visit the Commission’s website, Job Seekers page, for PA Residency Information.

Minimum Requirements

Two years of experience as an Income Maintenance Caseworker.

JOB OPPORTUNITIES

EQUAL OPPORTUNITY EMPLOYER

There are 665 filled Income Maintenance Casework Supervisor positions.  Positions exist in County Assistance Offices throughout the Commonwealth.  Vacancies may occur in any county.  Counties with larger populations typically have more vacancies.

Additional opportunities may occur due to normal turnover from retirements, promotions, transfers, resignations and so forth.

For the most recent information on job opportunities, contact the Human Resource Office of the County Assistance Office where you would like to work.  Or you may contact:

Department of Public Welfare

Bureau of Human Resources

Health and Welfare Building – Room 222

P.O. Box 2675

Harrisburg, PA 17105-2675

Telephone:  (717) 787-5068

Email: Ra-pwhdqpostings@pa.gov

Promotion preference may be given to employees who work in the County Assistance Office where job openings occur.

TESTING

The test will be administered on a computer.  Information about computerized testing is available online at www.scsc.state.pa.us OR in paper form at any State Civil Service Commission office.

The 3 1/2 hour test will cover the following subject areas:

Subject Area	Number of Questions
Interpreting Income Maintenance-Related Policies, Rules and Regulations	30
Income Maintenance-Related Computer Applications	10
Interviewing and Information Gathering	25
Interpersonal Relationships	25
Total:	90

The test will be administered in the Harrisburg, Philadelphia and Pittsburgh State Civil Service Commission offices, Monday through Friday.

The test will also be held approximately 10 days a month at additional test centers located in Allentown, Erie, Johnstown, Lock Haven, and Scranton.  For further details on test dates, contact the Commission’s Information Services Unit; Telephone (Voice) (717) 787-7811, Text Telephone (Deaf/Hard-of-Hearing callers only) (717) 783-8896.

If you take the test and want to take it again, you may be retested after 6 months from the date of your test.  You must submit a new application to be retested.

If your name is on an eligible list for this job title and you take this test, your most recent examination result will be the only one counted.

TEST RESULTS

Employment and promotion lists will be established.  You will be notified in writing of your test results.

This test is different from previous tests for this job title.  If you have taken the test before, you may get a different score on this test.

HOW TO APPLY

Complete your application on the Commission’s website, Job Seekers page, by selecting Online Application, or submit your completed paper application to:

State Civil Service Commission

(ATTN:  Applications)

P.O. Box 569

Harrisburg, PA  17108-0569

1.	State Civil Service Commission:
	Harrisburg:  2nd Level, Strawberry Sq. Complex, 320 Market St., P.O.
	Box 569, Hbg., 17108-0569; Telephone (Voice) (717) 783-3058, Text
	Telephone (Deaf/Hard-of-Hearing callers only) (717) 772-2685
	Philadelphia:  110 North 8th St. Suite 503, Phila., 19107; Telephone
	(Voice) (215) 560-2253, Text Telephone (Deaf/Hard-of-Hearing callers only) (215) 560-4367
	Pittsburgh:  411 Seventh Ave., Room 410, Pgh., 15219;
	Telephone (Voice) (412) 565-7666, Text Telephone (Deaf/Hard-of-
	Hearing callers only) (412) 565-2484
	Internet:  www.scsc.state.pa.us
2.	PA CareerLink offices
3.	The Human Resource Office listed under the "JOB OPPORTUNITIES" section
	of this announcement

For further information on testing, assistance for persons with disabilities, veterans' preference and other items, refer to the instructions provided with the "Application for Employment/Promotion."