TEST ANNOUNCEMENT

NUMBER 2008-095

ISSUED  FEBRUARY 13, 2008

 

Commonwealth of Pennsylvania

State Civil Service Commission

 

Examinations

 

for

 

Insurance Investigators

 

Exam

No.

 

Job Titles

Job

Codes

Pay Schedule

and Range

1.

Insurance Investigator 1

05370

S6

2.

Insurance Investigator 2

05380

S7

 

When completing your application, please make sure you apply for all job titles for which you want to be tested.  You will NOT be permitted to add job titles after you test.

 

APPLICATIONS WILL BE ACCEPTED UNTIL FURTHER NOTICE.

 

VETERANS:  Pennsylvania law (51 Pa.C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.  To learn more about employment preferences and opportunities for veterans, visit the Commission’s website www.scsc.state.pa.us; visit one of our offices; or call our veterans information line, (717) 787-6039.

 

NATURE OF WORK

 

You will investigate and resolve insurance complaints and enforce state laws pertaining to insurance agents, brokers and companies.  You will also interview policyholders and insurance company representatives to gather information and recommend appropriate action; answer questions from policyholders regarding contractual provisions of insurance policies; and interpret and apply insurance laws and regulations.  Duties and responsibilities increase in difficulty and complexity at the 2 level.

 

JOB REQUIREMENTS

 

You will be tested before your qualifications are reviewed.  Your test results will count only if you meet all job requirements.  If after reading the requirements you are not sure you qualify, contact one of the Commission's offices listed at the end of this announcement.

 

For some jobs, offers of employment will be made only if you are willing to travel.  Travel expenses will be paid.

 

You must be a Pennsylvania resident, of good moral character and able to perform the essential functions of the job.

 

Minimum Requirements

 

Insurance Investigator 1

One year as an Administration and Management Trainee performing insurance work; OR 5 years experience as an insurance investigator, underwriter, agent, broker or claims adjuster.  College level training may be substituted on a year-for-year basis for 3 years of the required experience; OR completion of the agency approved training program; OR an equivalent combination of experience and training.

 

Insurance Investigator 2

One year as an Insurance Investigator 1; OR 7 years of experience as an insurance investigator, underwriter, agent, broker or claims adjuster.  College level training may be substituted on a year-for-year basis for 4 years of the required experience; OR an equivalent combination of experience and training.

 

Clarification of Requirements

 

You may substitute related education for the required experience or appropriate experience for the required education.  Unrelated experience or education will not be accepted.

 

JOB OPPORTUNITIES

 

EQUAL OPPORTUNITY EMPLOYER

 

There are currently 3 filled positions for Insurance Investigator 1.  These positions exist in Dauphin County.  There are currently 20 filled positions for Insurance Investigator 2.  These positions exist in the following counties:  Dauphin – 11 and Philadelphia – 7.  The Pennsylvania Department of Insurance anticipates filling 1 Insurance Investigator 1 position in Dauphin County and 2 Insurance Investigator 2 positions:  1 in Dauphin County and 1 in Philadelphia County within the next 12 months.

 

Additional opportunities may occur due to normal turnover from retirements, promotions, transfers, resignations and so forth.

 

For the most recent information on job opportunities contact:

 

Pennsylvania Department of Insurance

Human Resources and EEO Division

Room 1326, Strawberry Square

Harrisburg, Pennsylvania  17120

Telephone:  (717) 783-2168

 

TESTING

 

The test will be administered on a computer.  Information about computerized testing is available online at www.scsc.state.pa.us OR in paper form at any State Civil Service Commission Office.

 

The 2-hour test will cover the following subject areas:

 

 

Subject Area

Number of

Questions

General Insurance Knowledge

20

(Contractual relationships, reason for subrogation, identifying various types of insurance lines, etc.)

 

 

Insurance Laws – Rules - Regulations

15

(agent-insurance company responsibilities and legal stipulations, provisions of various regulations, etc.)

 

 

Insurance Policy Provisions

35

(coverages, claimants’ rights, standard clauses and modifications, calculating recovery, etc.)

 

 

Interviewing/Public Relations

20

(maintaining effective relationships, basic interviewing techniques, etc.)

___

Total:

90

 

The test will be administered in the Harrisburg, Philadelphia and Pittsburgh State Civil Service Commission Offices, Monday through Friday.

 

The test will also be held approximately 10 days a month at additional test centers located in Allentown, Erie, Johnstown, Lock Haven, and Scranton.  For further details on test dates, contact the Commission’s Information Services Unit; Telephone (Voice) (717) 787-7811, Text Telephone (Deaf/Hard-of-Hearing callers only) (717) 783-8896.

 

If you take the test and want to take it again, you may be retested after 6 months from the date of your test.  You must submit a new application to be retested.

 

If your name is on an eligible list for these job titles and you take this test, your most recent examination result will be the only one counted.

 

TEST RESULTS

 

Employment and promotion lists will be established.  You will be notified in writing of your test results.

 

HOW TO APPLY

 

Apply online at www.scsc.state.pa.us or submit your completed paper application to:

 

State Civil Service Commission

ATTN:  Applications

P.O. Box 569

Harrisburg, PA  17108-0569

 

Applications and further information can be obtained from:

 

1.

State Civil Service Commission:

 

 

 

Harrisburg:  2nd Level, Strawberry Sq. Complex, 320 Market St., P.O.

 

Box 569, Hbg., 17108-0569; Telephone (Voice) (717) 783-3058, Text

 

Telephone (Deaf/Hard-of-Hearing callers only) (717) 772-2685

 

 

 

Philadelphia:  110 North 8th St., Suite 503, Phila., 19107; Telephone

 

(Voice) (215) 560-2253, Text Telephone (Deaf/Hard-of-Hearing

 

callers only) (215) 560-4367

 

 

 

Pittsburgh:  411 Seventh Avenue, Room 410, Pgh., 15219; Telephone

 

(Voice) (412) 565-7666, Text Telephone (Deaf/Hard-of-Hearing

 

callers only) (412) 565-2484

 

 

 

Internet:  www.scsc.state.pa.us

 

 

2.

PA CareerLink offices

 

 

3.

The Human Resources Office listed under the "JOB OPPORTUNITIES" section of this announcement

 

For further information on testing, assistance for persons with disabilities, veterans' preference and other items, refer to the instructions provided with the "Application for Employment/Promotion."