Employee Portal

We hope you will find the below Employee Self Service Tips & Tricks Helpful. To view more, select the following link:

» More ESS Tips & Tricks



  • Can I change my CWOPA password from home with SAP/ESS?

    The password change utility for CWOPA was disabled to enhance the performance of ESS from the Internet(@home).  You can still change your CWOPA password from SAP/ESS through the intranet (@work).  MUSER passwords can still be changed from the Internet(@home) but only when they expire.



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  • I am getting an Access Denied (policy_denied) error or my HR Service Center is blank when accessing: www.myworkplace.state.pa.us.


    You must be able to access the following two websites. Please confirm with your agency network administrator that the firewall/proxy server is not preventing access.

    HR Service Center

                http://erc.enwisen.com

                https://erc.enwisen.com



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  • Can I use Internet Explorer 8 with SAP/ESS?


    From a technical perspective, IE 8 will work with SAP.

    IES has updated the SAP portal and backend systems to support IE 8. They have been tested with IE 8, and no problems were found.

    The SAP GUI also makes calls to IE, and needs to be patched to support IE 8. IES has tested SAP GUI release 7.10, patch 16 with IE 8, and found no problems.

    We have seen in several instances that turning on “Compatibility View” in IE 8 has resolved a majority of issues being faced by our users. Please refer to the Microsoft KB 956197 article as a reference on how the IE 8 compatibility view works.

    That said, ITB-APP035 does not yet include IE 8 as a Commonwealth enterprise standard and therefore limited time is reserved for problem determination.



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  • I am having problems opening .pdf documents, such as my pay statement, through ESS. What should I do to open them?


    This is likely due to an Adobe Reader installation problem. Please contact your agency help desk or IT support.

     



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  • If you receive a 404 Not Found Error Message?


    If you click on your current Workplace favorite saved in Internet Explorer you will get a 404 Not Found message as shown in the print below.

    To correct for the 404 Not Found message employees should follow these steps.

    1. Clear the current Internet Explorer address line.
    2. Type in the following URL www.myworkplace.state.pa.us in the address bar and press Enter.
    3. You will be presented with a redirect page (see below) which will provide you the opportunity to save this address to your favorites before transferring you to the Commonwealth's ESS/SSS home page.

    Note: To avoid confusion, you should make sure you delete your current "workingsmart" URL from your Favorites if you had previously saved it.



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  • If you are experiencing problems with ESS/SSS/SRM - try clearing your IE Cache.


    Directions for clearing your IE Cache

    1. Start your IE web browser
    2. On the tool bar- select tools - internet options
    3. Select delete cookies button
    4. Select delete files button
      Check the box for Delete all offline content
      Select OK
    5. Select clear history
    6. Select OK
    7. Try your ESS function again


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  • If you receive a "this page cannot be displayed" error when trying to access www.myworkplace.state.pa.us.


    This is caused by the performance issues we are currently experiencing.

    If you have this message while trying to log on, please wait a couple of minutes and try again. We continue to experience very heavy usage with the ESS/SSS/SRM application and are continuing to investigate alternatives to address the identified technical issues.  We are working to secure additional infrastructure components to alleviate the problems.



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  • I am unable to access the ESS system.


    If you have not been able to log on please wait a couple minutes and try again. Please keep checking back for updates. All updates will be listed in our Recent Updates tab on the main IES portal.

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  • What should I do if I don't see the Security Alert pop-up message when exiting MyCommowealth Workplace?


    Check your IE browser security settings for the following: 

    1. Open up Internet Explorer
    2. Click Tools
    3. Click Internet Options
    4. Choose the Advanced tab
    5. Scroll down to the bottom of the list

    Please check to see if the checkbox is checked beside the line that reads, "Warn if changing between secure and not secure mode".
     
    If this box is checked you will get the IE pop-up after closing the IES portal. If this is unchecked you will not receive this extra pop-up. This is an Internet Explorer setting that lets you know when you have left a secure site and are entering a non-secure site.



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  • What to do if I am having problems navigating in the portal or having a problem on how a specific service works in MyCommonwealth Workplace?


    We recommend that you first review the online web courses for ESS or SSS at:

    Online ESS Training

    ESS for Employees ..  Select Employees

    ESS for Supervisors .. Select Supervisors

    These courses have been updated to reflect changes due to the new portal technology.

    Also, if you are in MyCommonwealth Workplace and need to review a procedure/service, go to the ESS Help link in the detailed navigation panel. A complete list of services will be provided for your review. Take a few moments to review these services and get familiar with how they now work in portal. Most of the services also contain a link for Simulations which will guide you through the process.



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  • I loaded the Microsoft Patch for IE 6 that was announced on 12/11/07 and now I am experiencing problems with ESS. What do I do to resolve this issue?

    Please work with your help desk to follow the registry change documentation in this link http://support.microsoft.com/kb/942367 to resolve this situation.

     



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