System Status/Non-Availability
IES Bulletin Board:
** Scheduled Non-Availability Period ** SAP (all systems including ESS) will NOT be available:
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2013 Maintenance New non - availability added for May 19th
May 19 - Non-availability window
- Non Available time: May 19th, 06:00 AM - 10:00 AM
- Reason: Timelink Maintenance Window
- Systems: Timelink Production servers
May 19 - Non-availability window
- Non Available time: May 19th, 06:00 AM - 06:00 PM
- Reason: DPH Maintenance Window
- Systems: SAP all systems including ESS
May 25 - Non-availability window
- Non Available time: May 25th, 5:00AM - 7:30PM May 26th
- Reason: SRM Maintenance
- Systems: SRM
June 9 - Non-availability window
- Non Available time: Jun 9th, 06:00 AM - 06:00 PM
- Reason: DPH Maintenance Window
- Systems: SAP all systems including ESS
Jun 28 - Non-availability window
- Non Available time: Jun 28th, TBD
- Reason: tentative
- Systems: SAP all systems including ESS
Jul 21 - Non-availability window
- Non Available time: Jul 21st, 06:00 AM - 06:00 PM
- Reason: DPH Maintenance Window
- Systems: SAP all systems including ESS
Aug 4 - Non-availability window
- Non Available time: Aug 4th, 06:00 AM - 06:00 PM
- Reason: DPH Maintenance Window
- Systems: SAP all systems including ESS
Aug 18 - Non-availability window
- Non Available time: Aug 18th, 06:00 AM - 06:00 PM
- Reason: IES - SAP Support Packages (Summer)
- Systems: SAP all systems including ESS
Aug 25 - Non-availability window
- Non Available time: Aug 25th, 06:00 AM - 06:00 PM
- Reason: IES - SAP Support Packages (Summer) - Fallback
- Systems: SAP all systems including ESS
Sep 15th - Non-availability window
- Non Available time: Sep 15th, 06:00 AM - 06:00 PM
- Reason: DPH Maintenance Window
- Systems: SAP all systems including ESS
Oct 20 - Non-availability window
- Non Available time: Oct 20th, 06:00 AM - 06:00 PM
- Reason: DPH Maintenance Window
- Systems: SAP all systems including ESS
Nov 3 - Non-availability window
- Non Available time: Nov 3rd, 1:30 AM - 4:00 PM
- Reason: start DST / DPH Maintenance Window
- Systems: SAP all systems including ESS
Nov 16 - Non-availability window
- Non Available time: Nov 16th, 6:00 PM - 11:59 PM
- Reason: Offline backup change due to Sunday start of payroll due to holiday
- Systems: SAP all systems including ESS
Nov 23 - Non-availability window
- Non Available time: Nov 23rd, 6:00 PM - 11:59 PM
- Reason: Offline backup change due to Sunday start of payroll due to holiday
- Systems: SAP all systems including ESS
Dec 8 - Non-availability window
- Non Available time: Dec 8th, 4:00 AM - 11:00 PM
- Reason: IES - SAP HR Support Packages (Fall)
- Systems: SAP all systems including ESS
Dec 15 - Non-availability window
- Non Available time: Dec 15th, 06:00 AM - 06:00 PM
- Reason: DPH Maintenance Window or IES - SAP HR Support Packages (Fall) - Fallback
- Systems: SAP all systems including ESS
Dec 21 - Non-availability window
- Non Available time: Dec 21st, 6:00 PM - 11:59 PM
- Reason: Offline backup change due to Sunday start of payroll due to holiday
- Systems: SAP all systems including ESS
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Please Note Additional Standard Non-Availability Periods:
SAP (ALL Systems, including ESS) will be non available every Sunday from 7:00 pm to 11:00 pm for normal weekly backups.
MyCommonwealth Workplace (ESS, SRM, Finance) portal will be non available every Wednesday from 7:00 pm to 8:00 pm for system maintenance.
If you are unable to access SAP, please use the following steps:
Wait a few minutes, then try again. Contact your Agency Help Desk for further assistance.
Centralized Help Desk assistance is available during regular business hours as specified below. All other issues should be referred first to your local Agency help desk.
» Hours: Monday thru Friday 7:30 AM to 5:00 PM
» ESS Questions: HR Service Center 1-866-ESS-COPA (1-866-377-2672)
» The HR Service Center operates from 7:00 am to 5:00 pm, Monday through Friday. Trained representatives are available to assist with non-travel questions related to ESS.
» Travel: Local Harrisburg 717-346-3401 Otherwise 1-866-824-0626
» The Travel Service Center operates from 7:30 am to 4:00 pm, Monday through Friday.
» SRM/Vendor: Local Harrisburg 717-346-2676 Otherwise 1-877-435-7363
» If you are a Commonwealth employee and having issues with SRM, please submit a SRM Helpdesk ticket - Submit SRM Helpdesk Ticket - or contact the Agency SRM Help @ Phone: (717) 346-2676 (877) 435-7363 (Outside of Harrisburg) eMail: ra-srmhelp@pa.gov.
To view the current and planned non-availability periods, please select the IES Non-Availability Calendar now.
