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System Status/Non-Availability


* Scheduled Non-Availability Period *

 2014 Maintenance  Non - availability

 
2014 Start End Description of Activity / Task
 
APRIL Sun, Apr 6 6:00 AM Sun, Apr 6 6:00 PM CANCELLED  IES - SAP Support & Enhancement Packages (Spring) - fallback
         
Sun, Apr 27 6:00 AM Sun, Apr 27 6:00 PM DPH Maintenance Window
 
MAY Sun, May 4 6:00 AM Sun, May 4 6:00 PM ***NEW***DPH Maintenance Window
         
Sun, May 18 6:00 AM Sun, May 18 6:00 PM DPH Maintenance Window
           
JUNE Sun, Jun 8 6:00 AM Sun, Jun 8 6:00 PM DPH Maintenance Window
 
Sat, Jun 28 TBD Sun, Jul 6 TBD FYE Processing; Budget Period change - TBD
 
JULY Sun, Jul 20 6:00 AM Sun, Jul 20 6:00 PM DPH Maintenance Window
 
AUG Sun, Aug 3 6:00 AM Sun, Aug 3 6:00 PM DPH Maintenance Window
 
Sun, Aug 17 6:00 AM Sun, Aug 17 6:00 PM IES - SAP Support Packages (Summer)
         
Sun, Aug 24 6:00 AM Sun, Aug 24 6:00 PM IES - SAP Support Packages (Summer) - fallback
 
SEPT Sun, Sep 14 6:00 AM Sun, Sep 14 6:00 PM DPH Maintenance Window
 
 
OCT Sun, Oct 19 6:00 AM Sun, Oct 19 6:00 PM DPH Maintenance Window
 
 
NOV Sun, Nov 2 1:30 AM Sun, Nov 2 4:00 PM end DST / DPH Maintenance Window 
 
Sat, Nov 15 6:00 PM Sat, Nov 15 11:59 PM Offline backup change due to Sunday start of payroll due to holiday
 
Sat, Nov 22 6:00 PM Sat, Nov 22 11:59 PM Offline backup change due to Sunday start of payroll due to holiday
Nov 27, Thanksgiving Day
 
DEC Sun, Dec 7 4:00 AM Sun, Dec 7 11:00 PM IES - SAP HR Support Packages (Fall)
 
Sun, Dec 14 6:00 AM Sun, Dec 14 6:00 PM DPH Maintenance Window
-or-
IES - SAP HR Support Packages (Fall) - fallback
 
Sat, Dec 20 6:00 PM Sat, Dec 20 11:59 PM Offline backup change due to Sunday start of payroll due to holiday

  Please Note Additional Standard Non-Availability Periods:

SAP (ALL Systems, including ESS) will be non available every Sunday from 6:00 am to 10:00 am for normal weekly maintenance.

MyCommonwealth Workplace (ESS, SRM, Finance) portal will be non available every Wednesday from 7:00 pm to 8:00 pm for system maintenance.

If you are unable to access SAP, please use the following steps:

Wait a few minutes, then try again. Contact your Agency Help Desk for further assistance.

Centralized Help Desk assistance is available during regular business hours as specified below. All other issues should be referred first to your local Agency help desk.

» Hours: Monday thru Friday 7:30 AM to 5:00 PM

» ESS Questions: HR Service Center 1-866-ESS-COPA (1-866-377-2672)

» The HR Service Center operates from 7:00 am to 5:00 pm, Monday through Friday. Trained representatives are available to assist with non-travel questions related to ESS.

» Travel: Local Harrisburg 717-346-3401 Otherwise 1-866-824-0626

» The Travel Service Center operates from 7:30 am to 4:00 pm, Monday through Friday.

» SRM/Vendor: Local Harrisburg 717-346-2676 Otherwise 1-877-435-7363