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System Status/Non-Availability


 IES Bulletin Board:

 2014 Maintenance  Non - availability

 

 ** Reminder - SAP (ALL Systems, including ESS) will be non available every Sunday from 6:00 am to 10:00 am for normal weekly maintenance.

 

 

  2014 Start End Description of Activity / Task
   
  AUG Sun, Aug 3 6:00 AM Sun, Aug 3 6:00 PM DPH Maintenance Window 
  Sun, Aug 3 6:00 AM Sun, Aug 3 10:00 AM *** New -  PennWatch Maintenance
  Sun, Aug 3 6:00 AM Sun, Aug 3 12 Noon *** New - TimeLink Maintenance
   
  Sun, Aug 24 6:00 AM Sun, Aug 24 10:00AM *** New - PennWatch
   
  SEPT Sun, Sep 14 6:00 AM Sun, Sep 14 6:00 PM DPH Maintenance Window
  Sun, Sep 14 6:00 AM Sun, Sep 14 6:00 PM IES - SAP Support Packages (Summer)
   
  Sun, Sep 21 6:00 AM Sun, Sep 21 6:00 PM IES - SAP Support Packages (Summer) - fallback
           
  Sun, Sep 28 6:00 AM Sun, Sep 28 10:00 AM *** New -  PennWatch Maintenance
   
  OCT Sun, Oct 19 6:00 AM Sun, Oct 19 6:00 PM DPH Maintenance Window
   
  Sun, Oct 26 6:00 AM Sun, Oct 26 10:00 AM *** New -  PennWatch Maintenance
   
   
  NOV Sun, Nov 2 1:30 AM Sun, Nov 2 4:00 PM end DST / DPH Maintenance Window 
   
  Sat, Nov 15 6:00 PM Sat, Nov 15 11:59 PM Offline backup change due to Sunday start of payroll due to holiday
   
  Sat, Nov 22 6:00 PM Sat, Nov 22 11:59 PM Offline backup change due to Sunday start of payroll due to holiday
  Sun, Nov 23 6:00 AM Sun, Nov 23 10:00 AM *** New -  PennWatch Maintenance
  Nov 27, Thanksgiving Day
   
  DEC Sun, Dec 7 4:00 AM Sun, Dec 7 11:00 PM IES - SAP HR Support Packages (Fall)
   
  Sun, Dec 14 6:00 AM Sun, Dec 14 6:00 PM DPH Maintenance Window
  -or-
  IES - SAP HR Support Packages (Fall) - fallback
   
  Sat, Dec 20 6:00 PM Sat, Dec 20 11:59 PM Offline backup change due to Sunday start of payroll due to holiday
   
  Sun, Dec 28 6:00 AM Sun, Dec 28 10:00 AM *** New -  PennWatch Maintenance

 

   Please Note Additional Standard Non-Availability Periods:

** Reminder - SAP (ALL Systems, including ESS) will be non available every Sunday from 6:00 am to 10:00 am for normal weekly maintenance.

MyCommonwealth Workplace (ESS, SRM, Finance) portal will be non available every Wednesday from 7:00 pm to 8:00 pm for system maintenance.

If you are unable to access SAP, please use the following steps:

Wait a few minutes, then try again. Contact your Agency Help Desk for further assistance.

Centralized Help Desk assistance is available during regular business hours as specified below. All other issues should be referred first to your local Agency help desk.

» Hours: Monday thru Friday 7:30 AM to 5:00 PM

» ESS Questions: HR Service Center 1-866-ESS-COPA (1-866-377-2672)

» The HR Service Center operates from 7:00 am to 5:00 pm, Monday through Friday. Trained representatives are available to assist with non-travel questions related to ESS.

» Travel: Local Harrisburg 717-346-3401 Otherwise 1-866-824-0626

» The Travel Service Center operates from 7:30 am to 4:00 pm, Monday through Friday.

» SRM/Vendor: Local Harrisburg 717-346-2676 Otherwise 1-877-435-7363