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  * 2016 Scheduled Non-Availability Period *

CY 2016 Start End Description of Activity / Task
FEB Wed, Feb 10 6:00 AM Sat, Feb 13 8:00 AM DR Testing (NO OUTAGE)
 
Sun, Feb 14 5:30 AM Sun, Feb 14 2:00 PM **NEW PACS Maintenance Window
 
Sun, Feb 28 6:00 AM Sun, Feb 28 6:00 PM PACS Maintenance Window
 
MARCH Sun, Mar 13 1:30 AM Sun, Mar 13 4:00 PM start DST /PACs Maintenance Window
 
APRIL Sun, Apr 3 6:00 AM Sun, Apr 3 10:00 AM PACS Maintenance Window - March MS critical patches only
 
Sat, Apr 9 6:00 AM Sat, Apr 9 6:00 PM IES - SAP Support & Enhancement Packages Tier 1
 
Sat, Apr 16 6:00 AM Sat, Apr 16 6:00 PM IES - SAP Support & Enhancement Packages - fallback
 
Sun, Apr 24 6:00 AM Sun, Apr 24 6:00 PM PACS Maintenance Window
 
MAY Sun, May 15 6:00 AM Sun, May 15 6:00 PM IES - SAP Support & Enhancement Packages-  Tier 2
 
Sun, May 22 6:00 AM Sun, May 22 6:00 PM PACS Maintenance Window
 
JUNE Sun, Jun 26 6:00 AM Sun, Jun 26 10:00 AM PACS Maintenance Window - June MS critical patches only
 
Thu, Jun 30 TBD Sun, Jul 3 TBD FYE Processing - TBD
 
JULY Sun, Jul 24 6:00 AM Sun, Jul 24 6:00 PM PACS Maintenance Window
 
AUG Sat, Aug 20 6:00 AM Sat, Aug 20 6:00 PM IES - SAP Support & Enhancement Packages - Tier 1
 
Sat, Aug 27 6:00 AM Sat, Aug 27 6:00 PM IES - SAP Support & Enhancement Packages - Tier 1 - fallback
 
Sun, Aug 28 6:00 AM Sun, Aug 28 6:00 PM PACS Maintenance Window
 
SEPT Sun, Sep 18 6:00 AM Sun, Sep 18 6:00 PM IES - SAP Support & Enhancement Packages - Tier 2
 
Sun, Sep 25 6:00 AM Sun, Sep 25 6:00 PM PACS Maintenance Window
 
OCT Sun, Oct 23 6:00 AM Sun, Oct 23 6:00 PM PACS Maintenance Window
 
NOV Sun, Nov 6 1:30 AM Sun, Nov 6 4:00 PM end DST /PACs Maintenance Window 
 
Sun, Nov 20 6:00 AM Sun, Nov 20 10:00 AM PACS Maintenance Window - November MS critical patches only
 
DEC Sat, Dec 3 4:00 AM Sat, Dec 3 11:00 PM IES - SAP CYE HR Support Packages 
 
Sat, Dec 10 6:00 AM Sat, Dec 10 6:00 PM IES - SAP CYE HR Support Packages  - fallback
 

 Please Note Additional Standard Non-Availability Periods:

***** REMINDER - Weekly Off-Line Back-ups - All SAP Systems, including ESS will be unavailable every Sunday from 6:00 am to 10:00 AM. These normal weekly back-ups will not be announced by a separate email message.

MyCommonwealth Workplace (ESS, SRM, Finance) portal will be non available every Wednesday from 7:00 pm to 8:00 pm for system maintenance.

If you are unable to access SAP, please use the following steps:

Wait a few minutes, then try again. Contact your Agency Help Desk for further assistance.

Centralized Help Desk assistance is available during regular business hours as specified below. All other issues should be referred first to your local Agency help desk.

» Hours: Monday thru Friday 7:30 AM to 5:00 PM

» ESS Questions: HR Service Center 1-866-ESS-COPA (1-866-377-2672)

» The HR Service Center operates from 7:00 am to 5:00 pm, Monday through Friday. Trained representatives are available to assist with non-travel questions related to ESS.

» Travel: Local Harrisburg 717-346-3401 Otherwise 1-866-824-0626

» The Travel Service Center operates from 7:30 am to 4:00 pm, Monday through Friday.

» SRM/Vendor: All calls 877-435-7363

» The email ra-srmhelp@pa.gov is for suppliers requiring assistance with online bidding at www.pasupplierportal.state.pa.us or navigating www.emarketplace.state.pa.us ONLY.

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