Directory of Services > Consumer Protection Division

Consumer Protection Division

The Consumer Protection Division is responsible for services that protect older Pennsylvanians against fraud, abuse, neglect, exploitation and abandonment, and for managing the Criminal History Background Check process. The Division directs the administration of the Older Adults Protective Services Act (OAPSA) for the prevention and treatment of elder abuse, neglect and exploitation.

Responsibilities of the Division include coordinating services through the Area Agencies on Aging (AAAs), developing and assuring implementation of local protective services programs, policies and procedures, providing technical assistance to the AAAs, managing training sessions, collecting data and publicizing annual reports on elder abuse, neglect and exploitation, and receiving mandatory abuse reports. The Division ensures that criminal history background checks are processed expeditiously and correctly for applicants for employment at specified facilities who have not been residents of Pennsylvania for 2 consecutive years preceding their application for employment. To further ensure the safety of older Pennsylvanians, the Division administers the Commonwealth’s Nurse Aide Testing contract which requires ongoing coordination with other state agencies and the nursing home industry.

Unfortunately, there are other types of crimes and fraud committed against Pennsylvanians. Common crimes committed include identity theft, telemarketing schemes, scams and fraud. Learn how to protect yourself from these types of crime and make Pennsylvania a safer place to live.


60 years or older for the protection under the Older Adults Protective Services Act.

Criminal History Background Checks (individuals of any age) for applicants and employees of facilities covered under OAPSA only.

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PA Department of Aging
Bureau for Advocacy, Protection and Education
Consumer Protection Division
555 Walnut Street, 5th Floor
Harrisburg, PA 17101
Phone: (717) 783-8975
Fax: (717) 772-2668