In these times of increased demand for victim services and dwindling resources, it is critical that victim service providers work smarter, not harder. One of the ways that the Office of Victims’ Services (OVS) is helping advocates to achieve this is by providing templates, or models, of forms, letters and policies as required by the PCCD Standards for Victim Service Agencies. These templates can be adapted for use by local victim service programs to help them achieve compliance with the standards. In addition to using the templates as a guide for creating program information and materials, the OVS also encourages advocates to make use of available technologies such as email, websites (when applicable) and the PA-SAVIN victim notification system. The incorporation of these technologies can help save time and resources that can be better used to provide core services to victims, contributing to a win/win situation for victim service professionals and victims. It is important to note that these templates have been written to comply with the federal government’s requirements under Title IV of the Civil Rights Act of 1964 concerning the accessibility of materials to individuals having Low English Proficiency (LEP). Should victim service programs decide to significantly change these templates or create their own, such materials will need to be LEP compliant. For further information on LEP compliance, please visit http://www.lep.gov/.
All documents are in .doc format.