Human Resources

HR/Payroll Help Desk


Agency HR offices use the HR/payroll help desk ticketing system to submit questions to the HR Service Center’s operations staff, to request research on transactions processing functionality, or to request a system enhancement within the SAP HR/payroll system. Agencies also can use the tool to submit tickets to the HR Service Center’s Business Information & Support Division for a variety of application and security-related issues, as well as to submit requests for customary or ad hoc HR reports.

The help desk should not be used to request transactions; refer to the E-PAR to submit a personnel action request or to the Central Services Transaction form to request a complex SAP/Payroll action.

Help Ticket Categories:

  • Benefits
  • Compensation
  • ESS
  • HR Application Support
  • Interfaces
  • Organization Management
  • Payroll
  • Personnel Administration
  • Reporting
  • Security
  • Time
  • Travel
  • Workflow
  • Work Schedules

Contact Us

For questions about the HR/payroll help desk, contact the HR Service Center at 877.242.6007.