Pennsylvania Liquor Control Board

PA Liquor Control Board Alerts Customers to Credit Card Processing Error
Thursday, March 1, 2012 –

UPDATE:

As of Thursday, March 1, the reversal of duplicate charges from customer purchases from Nov. 23-28 have been completed.

If you have not already seen the credit to your account, it will appear within three to 10 days after being processed by your personal banking institution.

Customers with questions or concerns about their personal banking information can receive assistance by contacting the Pa Department of Banking at 1-800-PA-BANKS (1.800.722.2657) consumer hotline.

Their professionally trained staff is available Monday through Friday to provide accurate information and honest advice on a variety of consumer financial issues.


Wednesday, February 29, 2012 –

On Tuesday, Feb. 28 the Pennsylvania Liquor Control Board became aware of a credit card processing error that may impact customers and licensees who made purchases in stores between Nov. 23 and Nov. 28, 2011.

While processing daily credit card data, duplicate charges were posted to customer accounts which reflect their original purchase from Nov. This processing error affects only in-store purchases and not items purchased through the agency ecommerce website.

No customer personal data was compromised during the processing error. The Liquor Control Board is working closely with its banking partner to correct the duplicate charges as quickly as possible and will remain in contact with customers to provide updates.

The PLCB has established a dedicated toll-free number, 1-855-353-2827, to assist customers with questions or concerns related to any duplicate charges they may have incurred. Updated information will also be available by visiting the PLCB website at www.lcb.state.pa.us.

The Liquor Control Board sincerely apologizes for the error and any inconvenience this may have caused its customers.

Media contacts: Stacey Witalec or Stacy Kriedeman; 717-783-8864