Top 10 Most Frequently Asked
Pennsylvania Unemployment Compensation Questions
1. I haven’t received my benefit payment.
Benefit payments typically take three days to process, but under certain circumstances it may take up to 10 business days to receive your payment. Moreover, your payment may be delayed further, if there is an issue regarding the manner in which you were separated from employment, if there is an existing overpayment or there is a monetary issue that needs to be resolved. You can check the status
of your specific claim or view your payments
on our website.
2. How can I reopen my claim?
You can reopen your claim
on our website. It may look like you are filing an initial claim, but this process is for reopening a claim. Please follow the instructions provided. If your last day of work is more than seven days ago or you still have problems with reopening your claim, please contact the UC service center by submitting a fax inquiry
3. My claim indicates “inactive.”
You must file your biweekly claim between Sunday and Friday of the week immediately following the two weeks you are claiming. You can file your biweekly claim
on our website or through the Pennsylvania Teleclaims (PAT) system. If you miss your biweekly claim filing date, your claim will be inactive and you will need to contact the UC service center by submitting a fax inquiry
to 717-525-5160 to reset your claim. If your claim is inactive because you worked, and you are now unemployed again, please reopen your claim
on our website.
4. I have an overpayment with a balance owed.
If you have received notice of an overpayment, you can expect a delay in your payment for up to 10 business days while the service center reviews the circumstances of the overpayment and takes the necessary steps to properly issue payment. If it has been longer than 10 business days, please contact the UC service center by submitting a fax inquiry
5. I received a favorable decision from the referee but still have not received any payment.
You can expect a delay of up to four weeks
until you receive any payment. You can view additional information about appeals
on our website. If it has been longer than four weeks, please contact the UC service center by submitting a fax inquiry
6. What is the status of my pending appeal?
A hearing will usually be scheduled within 30 days after you file your appeal. You will receive the hearing notice seven to 10 days before the hearing date. After your hearing is held, you should receive a decision from the UC referee within two weeks of the hearing date. If you have not received a decision on your hearing from the referee within three weeks of the hearing date, you should contact the referee’s office printed on the front of the Notice of Hearing you received.
7. Am I entitled to emergency unemployment compensation (EUC)?
Once you have received your last UC payment, you will receive an application for EUC benefits in the mail that you must complete and return to the UC service center. If you have not received an application within 10 days
of your last UC benefit payment, please contact the UC service center by submitting a fax inquiry
to 717-525-5160. After your application for EUC benefits is processed, you will receive an EUC Notice of Financial Determination.
8. Which tier of EUC benefits am I on?
Each time you begin a new tier of EUC benefits, you receive a new Notice of Financial Determination. No tier may begin after the week ending Dec. 21, 2013. To find out how much is remaining on a tier of benefits, you can view your payments
or check your claim status
on our website. After week ending Dec. 28, 2013, EUC benefits are not payable regardless of any remaining balance on the claim.
9. My separation from employment was not due to lack of work. Am I eligible for UC benefits?
UC benefits are for individuals who lost their job because of something that was not their fault or was beyond their control. If you are out of work because your employer had to make cutbacks, close an office, went out of business or something you could not control, you may be eligible to collect UC. If you are out of work because you quit or were fired, you might not be eligible to collect UC. Eligibility for UC benefits cannot be pre-determined. To find out if you are eligible, file an application
for benefits on our website. After you file your claim, we will first determine if you are financially eligible. Next, we will determine whether your separation meets the eligibility requirements to receive benefits. You should complete and return all fact-finding forms you receive from the UC service center immediately to avoid delays. File your biweekly claims
for benefits online or by using the PAT system. If it has been more than 6 weeks since you filed an application for benefits and you have not received a determination concerning your separation, please contact the UC service center by submitting a fax inquiry
10. I need documentation stating I am no longer receiving UC.
If you have exhausted all entitled benefits, you can print your benefit payment history
Monday through Friday 6 a.m. to 9 p.m. from our website. A printout of this can be used for many public agencies that request this type of information, or you can contact the UC service center by submitting a fax inquiry
to 717-525-5160. You are entitled to two free benefit payment histories from the UC service center. There is a charge for any additional copies.
If you are unable to resolve your issue online and you must contact the UC service center for assistance, download the fax cover sheet
and send your inquiry by fax to 717-525-5160. Most print/copy stores, office supply stores and packaging/shipping stores have fax service available. Your local PA CareerLink®
can also fax the form for you.