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Work Search/Work Registration FAQs

FAQ Topics
1. What are the Work Registration and Weekly Work Search Requirements?
 
To be eligible for Unemployment Compensation benefits, you are required to do all of the following:
  1. Register for employment-search services offered by the Pennsylvania CareerLink® system at www.jobgateway.pa.gov within 30 days after filing an application for UC or EUC benefits.
     
  2. Conduct an active search for work during each week for which you claim benefits, beginning with the third week for which you file a claim.
     
  3. Keep a record of your work search activities and provide the record to the department when requested to do so, as explained below.
NEW REGISTRATION - To register for employment-search services, follow the steps below:
  1. Go to the Pennsylvania JobGatewaySM website at www.jobgateway.pa.gov and click on "Register as a Job Seeker."
     
  2. Enter your name and birth date, and select "Yes" when asked whether you have applied for, or are receiving, benefits or services.
     
  3. Provide your complete Social Security number, and select "Yes" when asked whether you are registering to comply with the UC requirement to register for employment-search services
     
  4. Click on "Continue."
     
  5. Provide your personal information and click "Save and Continue."

    Note: It is crucial that both your name and mailing address are the same in both the UC and JobGatewaySM systems.
     
  6. Provide the information requested to create a Keystone ID (user name) and password as well as your Hint Questions/Answers. Click "Save and Continue."
     
  7. Provide the information applicable to you to complete your "Profile" and "Job Preferences."
     
  8. Once you have completed the registration process, you will receive a "Registration Confirmation" page. Be sure to print this page or write down your Keystone ID and Participant Identification Number for your records. Do not send the confirmation to the UC service center or Pennsylvania CareerLink® office.
 
PREVIOUS/PARTIAL REGISTRATION - If you previously created a Keystone ID or partially registered with PA CareerLink® or JobGatewaySM, follow the steps below to fully register and avoid ineligibility:
  1. Go to the Pennsylvania JobGatewaySMwebsite at www.jobgateway.pa.gov, click on "Sign In" and enter your existing Keystone ID (user name) and password. You will be taken to your Dashboard (home page).
     
    • If you never created a Keystone ID/Password, go to www.jobgateway.pa.gov and click on "Register as a Job Seeker." Follow the instructions above for NEW REGISTRATION as if registering for the first time. You may be asked to provide the Participant Identification Number assigned to you by the JobGatewaySMsystem. If you do not know your Participant Identification Number, you have the option of having it mailed to you, emailed to the email address in your JobGatewaySMprofile or you can obtain it by contacting your local PA CareerLink® office.
       
    • If you have forgotten your Keystone ID or Password, go to www.jobgateway.pa.gov and click on "Sign In." Then click on "Forgot your Keystone ID/Password?" On the next screen, select "Job Seeker" and choose one of the options provided to retrieve your Keystone ID, reset your password or reset your hint questions and answers. You may be asked to provide the Participant Identification Number assigned to you by the JobGatewaySM system. If you do not know your Participant Identification Number, you have the option of having it mailed to you, emailed to the email address in your JobGatewaySM profile or you can obtain it by contacting your local PA CareerLink® office.
       
  2. Look in the upper right corner of the Dashboard for the "UC Registration Compliance" box.
     
    • If the box indicates that your status is "Completed" and that you have fulfilled your UC Work Registration requirements, then you are fully registered. Click the "View UC Confirmation" link and print the confirmation page for your records.
       
    • If the box indicates that your status is "Incomplete," click on the "Completion of My Profile" link. Complete all applicable sections (Work Experience, Military Service, Education, etc.) on the Profile Summary page. Once your profile is complete, return to your Dashboard and verify that your UC compliance status is now "Completed." Click the "View UC Confirmation" link and print the confirmation page for your records.
       
    • If you do not see a UC Registration Compliance box on your dashboard, contact your local Pennsylvania CareerLink® office to review the status of your account.
       
NOTE: It can take up to one week for the compliance box to appear after your UC claim is filed.
 
IMPORTANT: When attempting to register, if you receive a message saying that you may already have an account in the system, do NOT assume that you are fully registered for UC purposes. Contact your local PA CareerLink® office to determine if you have an existing account and, if so, whether or not you have completed the elements to satisfy the UC registration requirement. You can find the nearest Pennsylvania CareerLink® office by going to www.jobgateway.pa.gov and entering your zip code in the field "PA CareerLink Offices" located at the bottom left of the screen.
 
2. I am currently in another state, do the registration requirements affect me?
 
Yes. If your labor market is located outside of Pennsylvania, you must register for employment-search services with JobGatewaySM and the state employment service that serves your local labor market within thirty days after your Pennsylvania application for benefits is filed.
 
 
3. What are the weekly work search requirements?
 
Generally, beginning with the third week in your benefit year for which you file a UC claim, you must apply for two jobs and participate in one work search activity each week.
 
4. What kind of jobs may I apply for?
 
You may apply for jobs that would provide suitable work; that is, any work that you are capable of performing. However, you are allowed to limit your job applications to jobs that offer employment and wages similar to what you had before you became unemployed, and are within a 45-minute commute. If adhering to that limitation prevents you from applying for two jobs, you must choose one of two options for each job application that you are unable to make: (1) you may participate in a work search activity, or (2) you may disregard that limitation and apply for a job offering suitable work.
 
5. What are the acceptable ways to apply for a job?
 
You may apply for a job in person; by mail, phone or electronic transmission; by submitting a job application or résumé to the employer; or by following a hiring procedure established by the employer. A repeated application for the same job does not count unless there is a reasonable basis to believe that the employer's hiring circumstances have changed.
 
6. What qualifies as a work search activity?
 
You may choose from these seven work search activities:
  • Attend a job fair
  • Search positions posted on the JobGatewaySM system or Internet job banks
  • Create or post a résumé in the JobGatewaySM system or post a résumé in other résumé-posting services
  • Contact colleagues, former co-workers or other individuals in similar professions or occupations to make known your availability for employment or obtain information about available positions, prospective employers or other employment opportunities
  • Utilize an employment agency, employment registry or school placement service
  • Take a civil service test or other pre-employment test
  • Participate in a program or activity offered through the Pennsylvania CareerLink® system. If you live outside of Pennsylvania, you may participate in these types of activities offered by your state employment service.
 
 
7. May I take credit for a job interview
 
Yes, you may substitute a job interview by an employer for one of your job applications or a work search activity.
 
8. May I take credit for an extra job application?
 
Yes, if you apply for more than two jobs in a week, you do not have to participate in a work search activity during that week.
 
9. Are the weekly requirements different if I am working part time
 
If you are working part time during a week and you earn more than your partial benefit credit (PBC), you only have to apply for one job during the week, instead of two, and you do not have to participate in a work search activity during that week.
 
10. Do I have to keep a record of my job applications and work search activities?
 
Yes. You are encouraged to use Form UC-304, entitled "Work Search Record." A copy of the form is included in the Pennsylvania UC Handbook (Form UCP-1). You are not required to use Form UC-304 as long as your record includes the same information that would be contained on Form UC-304. You must retain your record for a period of two years from your Application for Benefits (AB) date. Do not send your work search record to the department unless you are asked to do so.
 
 
11. How do I know if I have met the work search requirements for a week?
 
You may use this chart to verify that you have satisfied the UC work search requirements. Each column in the chart represents one of the three weekly requirements. In each column, check the box that indicates how you satisfied that requirement or a substitute requirement. You may enter only one checkmark for each job application, work search activity or interview. If you are able to check one box in each column, you have satisfied your UC work search requirements for the week.
 
1st Job Application 2nd Job Application Work Search Activity
  • I applied for a job.
  • I participated in a work search activity because I am limiting my job applications.
  • I had a job interview.
  • I applied for a job.
  • I participated in a work search activity because I am limiting my job applications.
  • I had a job interview.
  • I participated in a work search activity.
  • I applied for a 3rd job.
  • I had a job interview.
 
  • I worked part time during the week and earned more than my PBC. A second job application and a work search activity are not required.
 
Waiver
 
The UC Law allows the Department of Labor and Industry to waive or alter the active search for work requirements for a claimant if the Secretary determines that compliance with such requirements would be oppressive or would be inconsistent with the purposes of the UC Law. To be considered for a waiver, complete and submit the waiver form. IMPORTANT: In order to be eligible for UC benefits, a claimant must be able to work and available for suitable work. If you request a waiver or alteration of the active search for work requirements for reasons that render you unable to work or unavailable for suitable work, you may be found ineligible for UC benefits.
 
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The information provided on this site does not constitute a determination of eligibility
to receive unemployment compensation.
 
PA Department of Labor and Industry