| Infrastructure |
| Data Powerhouse |
Agency IT staff support for resources at the data powerhouse |
717.506.1079
877.836.7771 |
| Enterprise Data Center |
Agency IT staff support for servers and applications in the enterprise server farm |
717.506.1079
877.836.7771 |
| Exchange |
Agency IT staff support for Exchange and Active Directory management |
717.705.4509 |
| OA LAN Management |
End user computer and network support for employees in the consolidated agencies (Administration, Budget, Emergency Management, General Counsel, General Services, Governor's Office, Historical & Museum Commission, State Police, Department of State) |
717.783.1087 |
| SAP |
| Employee Self Service (ESS) |
End user and agency IT staff support for SAP ESS |
717.346.5483
866.ESS.COPA |
| Supplier Relationship Management (SRM) |
End user support for SAP SRM module |
717.346.2676
877.HELP.363 |
| Travel |
End user support for SAP travel questions |
717.346.3401
800.824.0626 |
| Telecommunications |
| Verizon |
Verizon CoPA Service Desk |
877.302.7366 |
| OA Consolidated Agencies |
End user support for Penn Connect VoIP telephones, Fusion, OpenScape UC Web Client, Xpressions voicemail, legacy analog lines and wireless devices |
717.346.1427 |
| Security Team |
End user and agency IT support for network firewalls, remote access using VPN, and other cybersecurity issues such as virus and intrusion protection |
717.772.8606 |
| Voice/Video Conferencing |
End user support for problems during an OA-Information Technology scheduled voice or video conference |
717.418.0652 |
