Agency help desk professionals and IT managers can call OA-Information Technology at 717.506.1079 or 877.836.7771. Incident tickets can also be opened online.
Individual help desk numbers are listed below.
Agency IT staff support for resources at the data powerhouse
Enterprise Data Center
Agency IT staff support for servers and applications in the enterprise server farm
Agency IT staff support for Exchange and Active Directory management
OA LAN Management
End user computer and network support for employees in the consolidated agencies (Administration, Budget, Emergency Management, General Counsel, General Services, Governor's Office, Historical & Museum Commission, State Police, Department of State)
Supplier Relationship Management (SRM)
End user support for SAP SRM module
End user support for SAP travel questions
Verizon CoPA Service Desk
OA Consolidated Agencies
End user support for Penn Connect VoIP telephones, Fusion, OpenScape UC Web Client, Xpressions voicemail, legacy analog lines and wireless devices
End user and agency IT support for network firewalls, remote access using VPN, and other cybersecurity issues such as virus and intrusion protection
End user support for problems during an OA-Information Technology scheduled voice or video conference