Effective July 31, 2016, the Commonwealth Enterprise Portal (WebCenter Interaction) will be taken offline permanently.
Agencies must move any remaining content they wish to keep before this date. For more information, please visit the migration project site.

IT Help Desk

Commonwealth employees should call their own agencies’ IT departments for help.

Agency help desk professionals and IT managers can call OA-Information Technology at 717.506.1079 or 877.836.7771Incident tickets can also be opened online.

Individual help desk numbers are listed below.

Data Powerhouse Agency IT staff support for resources at the data powerhouse 717.506.1079
Enterprise Data Center Agency IT staff support for servers and applications in the enterprise server farm 717.506.1079
Exchange Agency IT staff support for Exchange and Active Directory management 717.705.4509
OA LAN Management End user computer and network support for employees in the consolidated agencies (Administration, Budget, Emergency Management, General Counsel, General Services, Governor's Office, Historical & Museum Commission, State Police, Department of State) 717.783.1087
Supplier Relationship Management (SRM) End user support for SAP SRM module 717.346.2676
Travel End user support for SAP travel questions 717.346.3401
Verizon Verizon CoPA Service Desk 877.302.7366
OA Consolidated Agencies End user support for Penn Connect VoIP telephones, Fusion, OpenScape UC Web Client, Xpressions voicemail, legacy analog lines and wireless devices 717.346.1427
Security Team End user and agency IT support for network firewalls, remote access using VPN, and other cybersecurity issues such as virus and intrusion protection 717.772.8606
Voice/Video Conferencing End user support for problems during an OA-Information Technology scheduled voice or video conference 717.418.0652