Each center is accessible to the handicapped and staffed by SERS retirement counselors who assist members with retirement-related needs. The centers serve active members based on their work location and retirees and survivor beneficiaries based on where they reside. A call to SERS' toll-free number (1-800-633-5461) will be directed to the center serving the caller's area. Hours are 8:00 a.m. to 4:30 p.m. EST, Monday through Friday.