Keep Your Member Information Up-To-Date
If you receive your benefit payment by mail and it is not received by the 10th working day of the following month, contact SERS’ toll-free number, 1-800-633-5461. At that time, SERS can stop payment on the lost check and reissue a new one. To avoid the possibility of a lost check, sign up for direct deposit by submitting a Direct Deposit of Annuity Payments Form (SERS-123).
Even if your monthly payments are made by direct deposit to your financial institution rather than by a check mailed to your home, it is important for you to notify SERS of any changes to your mailing address. For your convenience, we have included an Annuitant Change of Address Form. For your protection, SERS cannot accept address changes by phone or e-mail.