UCP-39

Pennsylvania Unemployment Compensation Services for Employers

Our mission is to improve the quality of life and economic security for Pennsylvania workers and businesses, encourage labor-management cooperation, and prepare the commonwealth workforce for the jobs of the future.

Labor & Industry Mission Statement

UC SERVICE CENTERS

UC claim services are accessible to individuals on the Internet at www.dli.state.pa.us, Keyword: unemployment, or through a toll-free telephone number, 1.888.313.7284, connected to eight UC Service Centers located across the commonwealth. UC Service Centers provide a full range of services for state and federal UC programs, including taking initial applications for benefits, determining eligibility, processing biweekly claims and getting claimants connected to re-employment services. As part of the fact-finding process to determine claimant eligibility for UC benefits, UC Service Centers may send a questionnaire or call you directly for information.

As an employer, your business can receive prompt and courteous service on UC eligibility issues using the special employer services toll-free telephone number, 1.866.223.4718. This number allows employers to address claim or appeal issues as well as obtain general UC benefits information without going through the claimant service queues. Calls are routed to the appropriate UC Service Center based on the telephone exchange area from which calls are placed. Hours of operation are Sunday 7 a.m. to 2:30 p.m., and Monday through Friday 7 a.m. to 8:30 p.m.

REPORTING UC FRAUD

To report potential UC program fraud, call the toll-free UC Fraud Hotline at 1.800.692.7469, or report online at www.dli.state.pa.us, Keyword: uc fraud.

PENNSYLVANIA CAREERLINK

Pennsylvania CareerLink is your one-stop source for hiring qualified workers and finding labor market information, training programs and a range of other workforce services.

The UC program and PA CareerLinks work together to address the workforce needs of businesses and workers. Our mutual goal is to return unemployed workers to the workforce as soon as possible.

PA CareerLink services are available 24 hours a day, seven days a week, online at www.dli.state.pa.us, Keyword: jobs. For in-person service, the Web site also lists PA CareerLink offices conveniently located throughout the commonwealth. Or, check the blue pages of your phone directory.

EMPLOYER SERVICES

If you have any questions or concerns about the issues listed below, you may contact us by sending an e-mail to LI, BUCB-UIEMPCHARGE@pa.gov or call the Employer Information Line at 717.787.4677 and leave a message. Staff members will respond to your specific information requests about:

Benefit charges/credits to reserve accounts contained on form UC-640, Monthly Notice of Compensation Charged
Protests to benefit charges filed with the department via form UC-44FR, Request for Relief from Charges, or filed by letter
Credits to reserve accounts due to a subsequent approval of relief from charges or a claimant’s ineligibility for UC and subsequent overpayment
Time limits for filing a request for relief from charges or an appeal to a relief from charges determination
How to request relief from charges

When contacting us about these issues, we may need:

Employer UC account number
Employer name
Claimant social security number (last 4 digits)
Claimant name
Claimant last day of work
Reason for separation

UC TAX SERVICES

The Office of UC Tax Services works with employers to help them comply with their obligations under the PA Unemployment Compensation Law. The office’s services include:

Registering liable employers for UC taxes. Information, online registration for a variety of services, and forms are available at www.paopen4business.state.pa.us
Determining if the business is covered under UC law
Calculating employer's experienced-based tax rates
Processing quarterly tax reports and contributions. Employers can file their UC reports online and pay electronically at www.etides.state.pa.us
Educating employers on their UC legal responsibilities and how to contain costs

The telephone number of the office for the county in which you do business can be found by clicking on the Pennsylvania map online at www.dli.state.pa.us, or in your local telephone directory. General UC tax information, including information about out-of-state tax services, is available from 8:00 a.m. to 4:30 p.m. weekdays at 717.787.7679 or, outside of the Harrisburg area, toll-free at 1.866.403.6163.

PA DEPARTMENT OF LABOR & INDUSTRY WEB SITE

For all of your business information needs in Pennsylvania, please check out the Labor & Industry Web site at www.dli.state.pa.us, or the Commonwealth's E-commerce website at www.paopen4business.state.pa.us. These comprehensive sites are designed to serve both Pennsylvania's workforce and employers. You can find answers to frequently asked questions, review program laws and regulations, including those pertaining to UC; register your business; learn about special projects and initiatives going on statewide to help business grow and prosper; and download forms to expedite your service requests.

Questions about the UC Program can also be e-mailed to uc-news@pa.gov.

QUICK REFERENCE GUIDE TO UC PROGRAM EMPLOYER SERVICES

Benefit Appeals:	1.866.223.4718 (UC Service Centers) to obtain the location of the UC Board of Review office where an appeal has been assigned
Benefit Charge Issues:	717.787.4677 (Employers' Charge Section)
Claimant Not Known or Claimant's Wage Incorrect on Financial Determination:	1.866.223.4718 (UC Service Centers) to request a Wage Investigation to correct your records
Labor & Industry online:	www.dli.state.pa.us
Out-of-State Tax Services:	1.866.403.6163 (UC Tax Services)
Pennsylvania CareerLink online:	www.dli.state.pa.us, Keyword: jobs
Pennsylvania E-Commerce:	www.paopen4business.state.pa.us
Pennsylvania Tax Services:	www.dli.state.pa.us, Keyword: unemployment 717.787.7679 or outside of Harrisburg area toll-free 1.866.403.6163 (UC Tax Services)
Relief from Charges:	717.787.4677 (Employers' Charge Section)
Tax Clearance:	717.787.7679 or outside of Harrisburg area toll-free 1.866.403.6163 (UC Tax Services)
Tax Liability:	717.787.7679 or outside of Harrisburg area toll-free 1.866.403.6163 (UC Tax Services)
Tax Rates:	717.787.7679 or outside of Harrisburg area toll-free 1.866.403.6163 (UC Tax Services)
UC Benefit Services for Claimants:	1.888.313.7284 (UC Service Centers)
UC Benefit Services for Employers:	1.866.223.4718 (UC Service Centers)
UC Fraud Reporting:	1.800.692.7469 or www.dli.state.pa.us, Keyword: uc fraud
Corrections to Quarterly Tax and Wage Reports:	Contact your local UC Tax Services Field Accounting office listed in the blue pages of your telephone directory, or online at www.dli.state.pa.us. Click your region on the map, then select your county to find the office in your area.

UCP-39 REV 5-09