Zero Tolerance Home Page



Ongoing Commitment to Control

While the PLCB has adopted a more consumer-oriented, market-driven approach to its retail operations, its commitment to control beverage alcohol sales remains firm. A zero tolerance policy on sales to minors and intoxicated adults has always been the standard.
 
Today’s PLCB store employees comprise a well-trained workforce of adults who have no financial incentive to sell more beverage alcohol. Employees can lose their jobs for unlawful sales to minors and visibly intoxicated persons. Employees are trained on the specific provisions of the law pertaining to attempted purchases by minors and intoxicated adults. Employees also learn the necessary skills to recognize legally acceptable “proof of age” identification, evaluate age characteristics of patrons, and detect visible signs of intoxication.

In order to provide good customer service, the store hours of most Wine and Spirits Stores correspond closely to local retail business and community standards. However, no Wine and Spirits Store is open after 10:00 P.M., emphasizing the agency’s commitment to responsible service for all citizens of Pennsylvania.