Ombudsman Publications

Ombudsman Annual Report

• 2007-2008 Ombudsman Annual Report
• 2008-2009 Ombudsman Annual Report
• 2009-2010 Ombudsman Annual Report

PEER: Pennsylvania’s Empowered Expert Residents

• PEER Brochure

Agency Brochures

• Know Your Rights as a Nursing Home Resident
• Know Your Rights as a Nursing Home Resident (Spanish) 
• Know Your Rights as a Personal Care Home Resident
• PA Long-Term care Ombudsman Program
• Your Facility is Closing

Aging Program Directives - Establishes requirements and procedures for statewide implementation of Long-Term Care Ombudsman Program

• 98-10-01 Long Term Care Ombudsman Program
• 02-10-01 Implementation of Ombuds Manager
• 13-10-01 Upgrade to Statewide Reporting System OmbudsManager (Replaces 02-10-01) 

Aging Technical Assistance Bulletins - To Provide AAA’s clarification and recommendations to achieve a model Ombudsman Program  

• 04-10-01: Components of an Effective Local Ombudsman Program
• 04-10-02: Ombudsman Quality Assurance Visits in Licensed Long-Term Care Facilities
• 07-10-01 Ombudsman Role and Procedures for Visitation to Unlicensed Long-Term Care Facilities 
• 09-10-01 Agenet Documentation Guidelines for Ombudsman Records
• 09-10-02 Release of Ombudsman Records