Ombudsman Volunteering

What is an ombudsman?

An ombudsman is a trained individual who can help if you have a complaint or problem with any long-term care service. Ombudsmen provide information about your rights as a consumer and assistance in exercising those rights. 

Who are volunteer ombudsmen?

Volunteer ombudsmen are community neighbors who are specially trained to find answers and resolve problems people experience in the long-term care system. Volunteer ombudsmen frequently visit and take time to listen to concerns on a person-to-person basis. Volunteer ombudsmen:

  • Advocate on behalf of residents,
  • Represent a state-wide consumer protection coalition,
  • Enable residents to express concerns with greater ease, and
  • Provide information and offer assistance.

How do I apply to become a volunteer ombudsman?

Volunteer ombudsmen complement the Pennsylvania Long-Term Care Ombudsman Program through its contracts with 52 Area Agencies on Aging to provide ombudsman services throughout the commonwealth. To learn more about how you can support your local Ombudsman Program, contact your local  Area Agency on Aging. 

For more information contact:

Office of the State Long-Term Care Ombudsman
Pennsylvania Department of Aging
555 Walnut Street, 5th floor
Harrisburg, Pa. 17101-1919
(717) 783-8975
State Staff Listing