Success Stories

The following are just a few examples of the innovations that are improving state government for its citizens. 

Conservation & Natural Resources

Legislature Contact Management System

State Park Complexing

Volunteer Program

Health

Call Center Modernization

PA Trak

Participating Provider Agreement Redesign

Labor & Industry

Mail Cost Savings Initiative

Office of Administration

New Hire Onboarding

Pennsylvania Liquor Control Board

Payroll and Overtime Analytics

Inventory Management Cost Reductions

Software Upgrade Savings

Fraud Tip Line

Pennsylvania State Police

Meetings and Troop Conference Travel

Public Utility Commission

Paperless PUC

Public Welfare

License Issuance Based on Renewal Application (LIBRA)

Self-Inspection of New Community Homes

Electronic Transcript Process

Human Services Licensing Consolidation

Printer Default Settings Changes

Transportation

Travel Policy Reform
Department of General Services, Office of Administration, Office of the Budget